Starbucks — Restaurant in Edinburg

Terrible experience, I place my order at 3:50pm and was given my ham and cheese croissants right away, then 10 minutes later the caramel frappe I ordered, by this time my croissants were already cold. Then a few minutes later the barista Liam looks very asked me what I’m waiting for, I replied that I was waiting for a double chocolate chip frappe and he says “oh I thought I made that.” He then makes the frappe and I received my complete order at 4:15 pm. By this time everyone who came after me had already gotten their orders and left. I took my frappes back to my car and the caramel frappe is already melting at this point, once we tasted them both we could tell they were made wrong. So I go back in to get them exchanged, of course they took very long just to remake these two drinks again. My visit here was a total of 50 minutes for 1 double chocolate chip frappe, 1 caramel frappe and 2 croissants. I am very disappointed in my experience here at this store, I called a few moments later for a refunded because my drinks were made twice and did not taste good at all, I was told to come into the store to get my refund issued. Once I came into the store the manager then continues to tell me that sometimes customers like to take advantage of their refund policy, as if I hadn’t been there since 3:55 pm - 4:44 pm and one of drinks were forgot to be made, then the drinks had to be made twice because they were good. Never coming to this...

I waited in the drive thru for about 15 min before I actually got to the window. I ordered 2 Venti Strawberry Refreshers with light ice and extra strawberries, and a Venti Chocolate Chip.

Got to the window and the lady hands me my two refreshers that were PALE in color and I could already tell this was gonna taste sooooo watered down. One had only ONE scoop of strawberries and the other had, I kid you not, but 3 little specks of strawberry floating around in the water down drink that was filled to the brim with Ice (actually both were filled with ice.) I tell the lady that this was not even a scoop of strawberries and she had the audacity to tell me it was 1 scoop, but I had asked for 2 on both and I did not get either or, (i order this like 3 times a week so I know how my order is supposed to look like). She then says "do you want an extra scoop?" And I told her "That would be nice considering that was what I paid for.." and I offer her my drink so she could take it and add them in and she walked away without taking it. She comes back with a paper cup of dried strawberries and I took it because I mean I GUESS and she hands me a TALL peppermint mocha frappe and she tells me have a good day. I then told her this was not my drink and that I had ordered a Venti CC and she just said "ok". She then took the drink back and gave me the right one and didn't say a word and I took off. Worst service I have...

it is nice to place , but the employees are very rude to their customers especially the women that like to hit on their customers if they are guys ...they don"t know how to talk to customers . . they don"t give water or coffee to their the customers. . the employees like to give customers bad look to them . employees don"t stop by not give bad look to their customers until you have to give them bad look to them. they will try to bully the customers . . it is not place to put to your money .employees talk about their personal life instead of working .the employees always on phone .it is not good place to put your money to gave those employs who are rude to people by not giving them water or coffee . it is not good place to go for work or give money to those employs . .I don"t know why those bad employs to become managers when they are not nice to people by making problems for other people .whoever ran this place does not do good job by letting those employees do whatever they want to do at this store .a guy with long hair works at night time...