Chick-fil-A — Restaurant in Edinburg

I’m extremely upset and disappointed with my recent experience at this Chick-fil-A location. After placing my order through the drive thru, I realized once I got home that my child’s nuggets were completely missing from the bag.

I immediately called the store to inform them of the mistake, expecting a reasonable solution. However, after speaking with the manager, Luis, I was met with an unhelpful and dismissive attitude. He maintained that returning to the store was the only immediate option, demonstrating a clear disregard for the significant inconvenience and time I had already invested. Alternatively, I was told I could return within the next two weeks to pick it up, which did little to resolve the issue in a timely or thoughtful manner.

What makes this even more frustrating is that this is not the first time I’ve had issues with incomplete orders at this location. It seems that order accuracy and customer service are recurring problems here, and unfortunately, they have yet to be addressed.

This level of service is unacceptable, especially from an establishment that prides itself on customer satisfaction. A simple mistake is understandable, what’s not acceptable is the lack of accountability and empathy from the management. I hope Chick-fil-A corporate takes note and reminds this location of what true customer service...

Horrible Chickfila and that is because they are all about service. This is the 2nd or 3rd time they mess up my order. However, today they really made me mad. I drive up and ask for my order...I ask for a soup and the lady asked bowl or cup..I say bowl. I get home no soup..and my fries were so toasted and hard. So I check my receipt and I see she didn't even put the soup in my order. I drive back to Chick-fil-A get my soup but when I get to the pick up area I asked to talk to the manager. I tell her the situation and also that because of her employee my burger is cold and so are my fries...probably now even harder than before. The only thing she keeps repeating is "sorry, sorry, sorry..." and with THIS face like she os not interested at all. After her 100 sorry she tells me to bring my meal back and she will give me a new one...NOOOO drive back for the 3rd time to Chickfila when all I wa.t to do is get helmet after work, eat my dinner, and rest. All she had to do was just give me some hot fries and looked like she cared about my complaint. I don't even know how she can work there. I go to that Chickfila alit and I have had interactions with her and she is dry as a toast...so unfriendly...and now I know she is also rude. So thanks to her, I will NEVER go to that Chickfila AGAIN.. I don't know her name but she...

Nobody can beat their chicken sandwich. It is the best. However, the inexperienced staff lacks knowledge of procedures, lacks politeness, and at times are rude. I have been gifted many gift cards over the holidays and have been using them regularly. On one occasion I handed a young female clerk a gift card with a balance of $2.22. I told her to use up the balance and I will pay cash for the difference. After scanning the card she came back and said, "but you only have $2.22 left on this card. It's not enough." Duh? I had already told her the balance and told her I'd pay the balance owed. She couldn't figure that out. On each of my last four trips I asked to use my senior discount. But when I get to my turn in the drive through they're are charging me full price. I have to ask them to correct it. One girl said, "We don't have that here!" What? What a liar. She's just too lazy to learn. I had to ask for a supervisor. The other three trips there was only one young male clerk who knew how to ring up the senior discount. None of the girls knew how. But why do they try to ignore the seniors' request for a discount and try to scam us and charge full price? If you don't know to ring it up you should ask for help rather then charging full price. Regular seniors know the prices of their orders and you...