Chuck E. Cheese — Restaurant in Edison

BEWARE Family Fun Pack Police, it can end up not being so fun with the feisty manager that patrols there. I come to Chuck E at least once or twice a month. I spend at least 300 dollars if not more a month at your establishment. I have never felt so disrespected, humiliated, and down right upset then I did on my visit today, 8/6/23. I made an app order for the Family Pack as I always do cause after my kids are done playing, we grab a bite before we leave. First and foremost the pizza was super bubbly, overcooked to the point there was little to no cheese on 95% of the pizza. As a regular, I chalked it up to an honest mistake, I let it go, and me and my family proceeded to begin eating the pizza fishing out the bad slices to the side. That’s when the most inhumane, inconsiderate, non-compassionate person approached our table. The “Senior” manager who has apparently worked for your establishment for 5 years, LeAnn, decided it was a good idea to approach my family (2 kids) just to interrupt us mid meal, matter of fact we were literally mid bite with food in our mouths, just to come “let us know” that the next time we ordered a family pack and weren’t leaving, that she would NOT honor the order or CANCEL it, as if we committed the most heinous crime in the history of Chuck E Cheese by doing what we did. I explained to her if she thought it was appropriate to come bother a family enjoying their meal just to let them know such a ridiculous thing. I explained to her I come here in a monthly basis, I spend my money, and save about 10 dollars by ordering the family pack, as it comes with a goody bag for the kids which they really enjoy. And after spending so much money, why not save a few bucks right? You have a rewards program that even gives pizzas for free, so I’m sure you understand a bit about that, but your manager LeAnn does NOT. She showed little to no compassion. Never apologized. Never tried to fix any wrong. She lacked the ability to have conversation when she was confronted with my side of the story. What sense does it make to come THREATEN a family of 4 that they aren’t allowed to eat their food there after spending money to play there ? Your establishment technically doesn’t even require people to pay to enter, now does it? Correct me if I’m wrong about what I’m saying. Your manager told me I don’t have to come back as she was walking away. She has no empathy or respect for your customers. In the years that I’ve gone, I’ve NEVER had an issue to complain about. Your employees are amazing at this location. Your employees are so good, that I actually fear and feel bad for the fact they have to work under the direction of that specific manager. If she talks to your PAYING customers like that, how does she treat the employees? She has minimal attention span, and quite frankly, people skills in general. She needs to be retrained at the earliest opportunity. If this is a Chuck E LAW about the Family Pack then state it on your menu, on your door, on your app, etc. Also if it is something you tell your managers/employees to ENFORCE, as silly as it sounds, then the blame is on you. For a family to want to save a few bucks, after spending hundreds, to isolate and attack them probably isn’t the way to go. Maybe change that tactic that you have so this interaction with LeAnn, the SENIOR manger whose worked their for 5 years, doesn’t need to even happen. Another reason we get the Family Fun Pack to eat before we leave is that we live in New York, so by time we get to New York, food is cold and kids won’t eat it. I shouldn’t have to explain myself this in depth for such a silly rule, but just letting you know it goes more in depth than your manager cares to know or understand. Oh before I forget, LeAnn did offer to replace the pizza after showing her what it looked like, but she stated “I would’ve replaced your pizza, but since you’re yelling at me I’m not going to”. So I guess she did try to help, some way, somehow, in her own special way. We lost our appetite anyway and ended up leaving, just as I’m sure she...

We went to Chuck E Cheese with high expectations for my daughter's 7th birthday. She was very excited for the party. We booked the party online. In the morning my wife called up to place the order for adults as we wanted pizza to be ready when the party started. Everything was supposedly written down but our host showed us the party sheet without the order.

Now, starting with the party. Our party was booked for 8 PM. We reached there at 7.45 to make sure everything is fine and we wanted to reach before our guests came. The manager greeted us very enthusiastically but one of the crew members came and told us we are early and we said we know, we would wait. We asked the manager to give 100 tokens (bonus tokens for the Friday party) and she gave those.

Our guests started coming in - it was 8.15, no one from Chuck E Cheese appeared. I went to one of the crew members (the same one we met earlier who told we are early) and she, without even looking at the watch said "You are early". I showed her the time and then (without apologising) said I'll call your host.

Our host came at 8.20 and told that you need to place order as kitchen does not accept anything after 8.30 - and they didn't have any information about the order placed in the morning. Anyways, we placed the order. She told that they would serve pizza at 8.40 and start the party at 9.00 and she want us to make sure that everyone adheres to time as "they" are very strict. So much for delaying the party for 20 minutes already.

We reminded her that we are supposed to get 20 extra tokens for booking the party online and despite reminding her twice, we never received those. Anyhow, the pizza was served and at 9.00 they started the party. There was almost absolute silence from the host’s side when Chuck E Cheese appeared in front of the kids. Also, while it was time for cake-cutting, she showed least enthusiasm even then.The tiara was supposed to be holding tokens but she just inflated the tiara balloon and got it out without tokens and told I'll give you 8 tokens that the tiara is supposed to hold - we never got those as well.

She was not at all interested in placing more then one candle. Everything was being done by so much effort. The smile on her face was forced.

Overall, really bad experience. Here are the main points: Was being reminded that we are early even 15 minutes after the party was supposed to start. Was never given 20 tokens for online booking despite multiple reminders The food order given in the morning was not with them so we had to order everything again. Host was least enthusiastic about the party. She was doing it as a job that she need to finish and go home. Tiara for birthday girl, which is one of the main attraction for kids was brought without the coins in it - and she plainly said I'll give you the tokens - more then those 8 tokens is the fact that those enhance the look of the tiara so those should be placed. The only good thing was the enthusiasm of the manager but unfortunately, this was not visible in the team with which the guests are supposed to interact. I didn’t see any preparation done by them...

Yesterday (Tuesday 8/6/2019) was my first time bringing my child to chuck e cheese in Edison. We ordered one personal pie and my friend ordered a free pie she had a coupon for. Ive never been here so i don't know what size they are or anything like that and as we were waiting for the pizzas we were running around with the kids. Then we see that our tables have our pizzas so we finally wrangle the kids up and get them to sit down. When we start to eat we realise it wasn't what we ordered but the kids already started eating from the pies. At that point it's kinda too late to give the pizza back so we continue to eat after five minutes of sitting down eating some guy comes over asking for a receipt. (The pizza had now been sitting at our table for over 15 minutes at any point we could've been asked to show our receipt and the order could've been fixed if it was a big deal) We show him our receipts immediately and he says we didn't pay for the big ones so we offer to pay the difference and right in the middle of the children eating he grabs both large pies already eaten from, having to reach over my daughter to get it and then take them straight to the garbage and claims we got what we paid for and he wasn't wasting food. He then says no we can't pay for them because he doesn't want us to waste our money we already got what we deserved (which actually we didn't cuz we never got the personal pies we ordered, and didn't even eat enough from the large pie to equal the amount in the personal pies). When we tried to ask why would he waste the food like that, when we were willing to pay, while the children were in the middle of eating he said, "i didn't waste anything, its whatever, cuz it only costs 20 cents for us to make anyways so it's no big deal". Never in my life have I seen such ignorant, childlike behavior from an establishment for children. Unbelievable. We of course ask for a manager and was told they weren't there. And when i said I'd like the remainder of the pizza we paid for because we didn't actually get what we paid for he ignored me. They made a mistake, we offered to pay for their mistake and instead of fixing the mistake they throw it away, in front of and in the middle of the children still eating. This is inexcusable. I feel like he was embarrassed he made a mistake and instead of fixing the mistake and making it better he made the situation worse and he acted immature and uncalled for. I'm a very saddened by this because my daughter had a great time and I know my friend has frequented this establishment many times. For a first time visitor and a frequent visitor who has spent hundreds of dollars to be treated with such disregard and to do it in front of the children and entire establishment is embarrassing and quite frankly unprofessional and disgusting. I really hope by me making this aware will make them accountable and put out awareness that treatment like this is not appropriate and should not...