Starbucks — Restaurant in Edison

This was my last visit to a Starbucks. Starbucks Corporate will thank me if/when they read this review. They have 3 core problems with their business. #1. Inconsistency - Every Starbucks and every barista will make your drink completely different every time you visit a Starbucks. This is irritating to say the least. Especially when you're in a hurry. They left the science part out and leave it to every individual to make up their own concoction behind the counter. #2. Speed - Starbucks lines are reminicent of long lines for bread in Soviet Union, or perhaps the lines at Disney World in July. Unless the coffee is free, it really makes no sense to stand in a line more than 60 seconds to get a cup of hot black coffee. This can be easily fixed by having one line for hot drinks, and one line for those cold disgusting, iced coffee things that people like so much. Or just have a kiosk that will dispense simple drinks like a soda fountain and leave the baristas to mix those cold coffee things. #3. Price - Given #s 1 and 2 above, why the hell would you actually pay money to have to wait on a long line, for a drink that may or may not have been prepared properly, and pay a premium for it on top of everything else?? You'd have to be pretty dumb or just like punishment. Good news is, there will be smaller startup coffee chains opening up soon that will go head to head with the likes of Starbucks and Dunkin Donuts. Their coffee will be cheaper and just "as good" as Starbucks, even though I don't personally think their coffee is anything to write home about. Their brews are too dark/heavy, they don't know what it is to sell simple, breakfast blend, drip-style coffee that won't have so much acid and caffeine, it won't wake up your whole family when you drink it. I also see Amazon getting a stake in Starbucks sometime down the road, or perhaps Google. Maybe this kind of an acquisition will change things...

I removed 1 star just to warn people do NOT ORDER THROUGH UBER EATS. Your drink will arrive leaking with more liquid in the bag than in the cup. Having said that, I am a loyal customer to this location. People who give 1 star clearly don’t know what it’s like to work in a fast paced and understaffed environment with demanding customers and complicated orders. They’re doing the best they can, people. I’ve had to wait a while in the drive thru so tip: order on the app then pick up inside, it’s usually a little faster or at least you can wait to pick up your order until it’s actually ready.

I had a wonderful experience today with a newer employee- didn’t catch his name but he had some blackout tattoos and an awesome mullet. My order was wrong and even though it was hectic and overcrowded he was very polite to me, he even took the time to apologize and tell me to have a good day. It may not seem like much but it was crowded and chaotic and he could have tossed the drink my way and walked off. I appreciate the courteous attitude very much. This is one of the only times my order was wrong too.

I am begging you one star reviewers to have more compassion. If it’s too busy and you’re complaining about the wait, order ahead or invest in a...

Horrible customer service period. Rude employees should not be in FOH  if they  are not equipped, successfully trained,  certified  to care for guests to provide a simple customer service and go above and beyond the call of duty. Rude employees should be terminated period. If someone asks for an Ice Macha with no ice, simply give the customer an Ice Drink with no ice: End of conversation. An employee on drive thru today Sunday 9/17 at the store located 939 US-1, Edison, NJ 08817, told my wife and I quote " If you ask for an Ice drink than is an Ice drink and its comes with Ice in the the drink" A hot drink is a hot Drink end quote" are you serious? This is how startbucks train and certified employees to behave this way and handle customer by being argumentive? If I ask for no ice, then I will expect my Ice Macha drink with no ice.  Starbucks has a negative reputation with badly trained employees and atrociously handling customers with the most basic requests. Starbucks is a prestige brand and keeping badly trained employees should not be an option on the table. I don't want any coupons, I don't want a free drink just stop recruiting rude employee because that ruins the overall...