Burger King — Restaurant in Edmond

So hot inside! Service? Dude took or order & gave us cups. Manager yelled from behind the counter, "I'll have to get ice from back here!" NONE of the Minute Maid options worked on the lobby soda machine. 😑 Manager stood behind counter & yelled "I might have what your looking for back here!" 🤔 We could feel the cool air when we ordered. It was in the 100's outside. We let him fill our cups with ice & settled for carbonated, not enough flavor syrup soda's available for refil at our convenience. The manager disappeared. We were eating & approach by an unkempt dude with a big bag asking questions about the bus. Weird... We ended up wrapping our food up & finished it in our cool vehicle & cold water from our fridge. Edmond used to be a nice town & businesses took pride in customer service. Not this Buger King. Food was ok. We may try again in the Fall just to see if the soda machine works. Corporate really shouldn't allow a place to run down like this. Air-conditioning in the back, cold 🥶 Lobby- 🥵 Indoor playground closed. Manager said the Air-conditioning in there didn't work at all. Do better Burger King. You're a pauper in our books at...

My wife and daughter went to this burger king bc my wife and daughter had an appointment with a dermatologist in Edmond and went to this burger king for lunch and it seemingly the cashier had an attitude towards my wife bc they didn't get the order right to begin with and then my wife's food was given back to my wife she had a someone's pie e of hair in her food and asked to have a full refund bc the service sucked and they employees have an attitude and need an attitude adjustment like losing there jobs and they need to remember they are in the service of customer service and you don't get an attitude towards a customer bc that's how you lose your job and that day was Friday 21st 2025 and the franchise owner in needs to deal with this issue or I will be contacting corporate office and file a formal report about that location and it's employees too and that location in Edmond on Broadway and I didn't appreciate that way my wife was treated and we will not be coming back bc the way my wife and daughter was treated and I just might file a complaint with the corporate office to see about getting that employee or...

An employee refused to wear his mask. He was collecting money at the drive thru. I nicely asked him to wear his mask. His response went from stating it does not work to shouting he has rights and does not want the country to turn into China. My only response was to ask for his name, which he refused shouting about China instead. It's fine (not really) if he does not want to wear his mask, but then he should NOT BE IN THE FOOD INDUSTRY. All he had to do was put it up for our 90 seconds transaction. Other employees were only wearing masks over their mouth.

Also, I called BK help line to report this... twice... but no one called me back. They were very nice and said someone would call but they did not. Hence, why I'm taking to the internet. Bye bye...