Marco's Pizza — Restaurant in Edmond

It's been 2 years since my last Marco's review. Used to be Marco's was my fav with loaded ingredients and a good-looking pie with good flavor. Since then, Donato's has arrived as a competitor and I have to give them the First Place medal at this point.

Recently tried Marco's again and it was a mess. First, we ordered thin pizzas. The large came w regular crust. Fail 1. It also has ingredients dumped into the center of the pizza, not spread evenly to the crust. Fail 2. If it's the fault of the regular crust, they should have perforated it better - or just bake what I ordered. Just looked sloppy to me. The other pizza was supposed to have white sauce. Fail 3. When the employee showed it to me at the counter, I said it didn't look like ANY white sauce was on it. I was assured it was a white sauce pizza. Got it home only to verify white sauce had never been near it. Fail 4. Gotta say, was an extremely bad experience w Marco's. It only takes one poorly trained employee to ruin a customer's experience. If you get a chance to try Donato's, definitely give it a shot. They actually train their people, build a really good pie, and will earn your business. They deserve it more than Marco's.

From having worked for 3 dif pizza chains and managing 2 dif locations in my work history, this comes down to training and management. Can't say either is working for Marco's right now.

Earlier review: Thought I'd update my review and experience from a couple of weeks ago as it's still bugging me. I got the pizza home, it looked great, had all the right ingredients, picture perfect, etc. THE PIZZA WASN'T CUT AT ALL. Maybe I accidentally ordered an unfolded Calzone? I don't think so...I'm a huge fan and will return, but after my previous review I have to take back a star - should take back 3, but fortunately I was at home with knives. Next time your staff eats your pizza for a meal break, be sure it's loaded with toppings and don't let them cut it. Ask if that's what a customer experience should be. Starting to lose a little faith in your quality control.

Earlier Review: You still make the best pizzas. Just please teach your new people how to cut the different sizes of a pizza. Next time you give me a pizza that has a row with 1.25" slices...I'll start questioning how much your training actually pays attention and tests the capability of its own effectiveness. NO ONE likes tearing their pizza. AT LEAST CUT ALL THE WAY THROUGH THE...

We are officially done with this place. We bought pizza there weekly for years and today is our last day. Since, we were frequent customers we used to tell them we were tax exempt and could pay over the phone to save time for when we picked the pizza up. Then it changed to where we had to show them the card every time before we could pay. Well, today it's changed again! Now we have to show them our ID along with it. Next thing you know we will have to go into the store to prove it. Also, how does that work if you're having it delivered? Some people can't leave their house and they legally don't have to pay taxes. All of this would make sense if the customer wasn't visiting frequently, but we do. They know us. It would also be different if their customer service was better. When we ask them about the changes, they get rude with us and when we order on the phone they are very rude. They always sound annoyed and are short with us. I understand some days can be hard in customer service, but you still need to try and be polite to your customers and it shouldn't be every time. Their food quality has also gone down and they don't even cut their pizza correctly anymore. It's very sad, because this used to be our favorite place and it just keeps getting...

HOW TO LOSE A LOYAL CUSTOMER IN ONE PHONE CALL. My family and I just moved to Edmond from Yukon, where we ate Marco's every Sunday night. When we moved to our new house, we discovered that our address was just outside of this Marcos' delivery area. No problem, however; for the last month, we've just had to call the store rather than ordering online, and they have happily delivered to us. Until tonight. The manager declared that we are out of their delivery area and that they will not be delivering to us. Period. I should note that he delivered this message through the employee who answered the phone. As I mentioned, we have been weekly customers of the Yukon store since it opened. We moved to Edmond in order to move my mom in with us, so there are now five of us in the house. This means that this manager just turned down a regular, weekly ticket of around $40.00 because our house is literally a block or two outside of his store's delivery area. In a service business, particularly one as brutally competitive as the restaurant business, the single most important factor that separates winners from losers is CUSTOMER SERVICE: in this category, the Edmond Marco's failed miserably, losing what would have been a very dependable revenue stream in the...