Tropical Smoothie Cafe — Restaurant in Edmond

I rarely rate this low - however I feel justified in doing so. Unfriendly and slow service. Incorrect order. Huge wait time. Mediocre food. Borderline unsanitary.

Today I had an incredibly frustrating experience at this location. Part of my group arrived before me and placed their order, we arrived 10-15 min after them. When we arrived the person in our party had still not received his smoothie or his food. We attempted to order immediately but were ignored by the 2 employees working. They continued making sure contact and walking right past us standing at the register. Eventually they took our orders. 2 bowls. Our one and only special request was no pineapple in one of the bowls because of an allergy. The man who took our order barely spoke 5 words while taking our order and was very short with us and borderline rude. Apparently he treated the other member of our party this way as well after inquiring about his experience before we arrived. The food took over 20 min to be finished. Overall wait time between our arrival and departure was 40+ min for a to-go order. Upon getting home to eat our food, both bowls were incorrect, missing ingredients advertised and worst of all - had pineapple. Will not be returning. Which is very sad, as I was looking forward to eating this food, the menu seemed appealing and I live just a few minutes away and would have returned.

I feel the need to also mention that if you watch them make your food - you may not want it. They touch themselves, the register, their hair, headpiece, counters, money, etc while wearing the "protective gloves" that are their to prevent contamination of your food. The man who made our food dropped a couple of the presealed/pre portioned chicken packages on the ground and threw them right back into the container. I realize the chicken didn't hit the floor but the plastic they touch to open said chicken has been on the ground, they then touch the chicken with the hands they just used to open the contaminated package. 🤷🏻‍♀️🤦🏻‍♀️

Other reviews mention a lot of these same points. WHAT IS...

I’m not even sure how this location is still open. Every time we’ve come here since moving to the area, it’s been a disappointment. The first time we came in, we ordered and stood there. The lady standing next to us informed us that she had been waiting on three smoothies and a quesadilla for an hour and twenty five minutes. We stood there for a few minutes more, watching the employees stand around and talk without even trying to pretend like they were working before we canceled our order and asked for our money back. The lobby is never not full of people who have been waiting an absurd amount of time for simple food or smoothies. It’s never not a dumpster fire when you walk in. The employees are rude, it’s not uncommon to stand at the register for several minutes while employees keep looking over their shoulders without acknowledging us. I assume they’re hoping that we get frustrated and leave without troubling them. It usually works because beyond the long waits and rude employees, this place is always disgusting. Every surface in the store is sticky and it has never gotten better. The employees tonight weren’t wearing gloves and one would lean over the food he was making while running his fingers through his hair. My suggestion is to drive the extra distance to Smoothie King. You will probably end up doing it after you can’t get your food at this...

It is extremely cramped feeling inside and also the staff, especially the woman I assume is a manager is incredibly rude. I understand them being busy but even a "I'll be with you in a moment" would have sufficed, but instead this woman blatantly ignored my partner and I for nearly 5 minutes, shooting nasty looks the entire time as we patiently and silently stood in line. It was also very apparent that she was being rude to the man working alongside her, and he looked downright miserable even having to be around her. We also witnessed her take a tone with another customer who came in from the drive through with a complaint. My partner went back again today to grab a pickup order and apparently the worker there was rude to him for asking where he could grab it from. Going to try a different location because the smoothies are good, it's just the staff at this location seems to lack the ability to even return a smile. Highly recommend looking into the female manager there as every employee working with her looked genuinely uncomfortable even being around her. Seriously feel bad for and am still thinking about the way she treated her male coworker, in front of...