Thai House Restaurant — Restaurant in Edwardsville

I am not sure what is going on with this Thai restaurant or this particular shopping center or if they have an issue with the black community but I was so excited to see a Thai bubble shop and entered with so much enthusiasm. The lady seen me entered and didn’t say anything… I said “hello” she said “ how can I help you” with an attitude as if I was bothering her. She gave me a look and I said can I order in here, she stated mm hmm. And then walked up to the register as if I was taking up her time. Like are you kidding me, what happened to customer service. We all have suffered these past few years; businesses are trying to strive, people are trying to make it with the inflated prices! Why are you giving me attitude or make it seem as if I am inconveniencing you by wanting to spend money at your establishment.

She then proceeds to walk over to the register, I asked, having a good day? And she just says something under her breathe and is like what do you want.

I immediately just ranted as I walked away, “I can’t. I don’t know what is going on but I cannot deal with rudeness today”

This literally makes no sense!! Why treat a customer like that?! What was the reason for...

I ordered food for delivery and after an hour and 15 minutes, I called to find out where it was. The girl was not apologetic at all and kept telling me that the food would be delivered soon, about 5 to 10 minutes. When the clock hit 2 hours after I placed the order, I called to cancel. Not only did the girl not even apologize once for the delay, she had the audacity to catch an attitude when I said I just wanted to cancel because we were going to get food somewhere else. Rather than saying sorry and would refund the money, she kept saying that it will be there soon. I finally had had enough with the lack of customer service as well as the attitude, and just cut her off and told her to refund my money now. She simply said fine and hung up. What an unfortunate excuse of service. All she had to do was apologize. I do my best to order local, especially during these difficult times, but her attitude just turned me off completely. I feel bad for the people who own the place because I will never order food from here again and will let everyone I know of...

I have been going here since it was on River Street under a different name. They used to have the best Thai food I have ever had and also friendly staff. I used to enjoy sitting down to eat at the River Street location. I moved away after they changed locations but still came back to the area just for the food. The other day I made a 1hr+ trip because I love the food so much and I was severely disappointed. I will never come here again. Not only did I have to eat my food out of a take out container at a table but the food was just not good. It was not fresh and it was not made how it used to be made. The pad Thai tastes like every other subpar Thai food restaurant.

If anyone knows where the old owners went or if they opened a new restaurant PLEASE reach out to me because they are the only people who know how to make good Thai food! I am so sad they...