Baskin-Robbins — Restaurant in El Cajon

I always go to this baskin Robin's but yesturday I went to get 3 kid size scopes in cake cone and 2 medium milk shakes. One of my kid scoop wasn't even a scoop the ice cream was just over the cone and u can see thru the middle I told the girl and she said it was the size well when I told her it didnt look right she got upset and said okay give it to me and scooped a little more and the scoop was just half a scoop. I let it go and asked for a mint milkshake am talking to my kids and she hands me a chocolate chip milkshake I tell her I said mint and she gets upset her friend comes over and says to not worry she got it that it and she tells her friend in a different language that I understand starts complaining that I gave her the wrong order that I had said chocolate chip and now I wanted mint. Friend says no worry I got you asked me what I wanted I said old fashioned butter pecan she is making mine and the other girl is making the mint chocolate shake. The friend asked me if I wanted the chocolate chip ice cream I said no and she laughs and says she got a free ice cream shake and starts drink it in front of us and then says oh yeah I dont like this one and throws it away. Then they hand me the shakes charge me I pay as am leaving they start laughing and start talking in their language again about us and I have him go back and get their names he tells them that I I understood what they were saying and he walked out they stop. Very unpleasant and upsetting. I never had an...

Absolutely terrible service....I went in and a lady named Lara and a lady Penie were working. Lara had her hair down with no protection, hat or anything...so unsanitary. I wanted to order an Oreo shake but they were out of cookies n cream ice cream. I asked to speak with someone else and a fat, short, woman came over with an attitude saying she is not the manager. I asked her for her name and she said it was on her hat. I asked her to see her hat and she refuses and said no. I could bareky see the white name tag that appeared to read "Penie." I have never came across such a rude person. She appeared to hate her job and was extremely rude to the point where I refused to order anything and just left. This is the worse Baskin Robbins I have EVER been to.

The corporate office should be ashamed to have an employee such as Penis. She is a disgrace to the company.

I will tell everyone about my experience and make sure no one else suffers the bad customer service from Penie that I did. She should be ashamed of herself.

DO NOT...

worst customer service 🙄i order 4 cakes a year the last one was on December 10 2024 , always the same 2 whole sheets one vanilla with the reckless ice cream and the other one chocolate with coconut pineapple ice cream they put them together and they decorated them, well i went in today and they told me they can't do that that they never have 🙄🙄🙄 I've been getting the same thing since my twin grandkids turn one now there 13 , at different stores spring valley on , la mesa , and this is the 3rd year in el cajon, well i thought this was going to be the 3rd year but the girl that was there today said they don't do that , she call the manager and both said they can't do it. even that I have the receipt and the text of the girl that call me to...