KFC — Restaurant in El Cajon

Huge shout out to Steve! We come here for lunch often and I normally go through the drive-thru and have to park to check the order very often the order is wrong. I decided to go inside today and Steve helped the order was up quick and every single thing on our list was there. Thank you so much Steve You are wonderful. Super friendly attitude and your eyes smile above your mask. It's nice to deal with somebody so pleasant at this location!

Feb 21 2023 Today I would also like to add Anastasia to this awesome review!

The same lady that always gets my order wrong was in the back putting the food together and she's the same person that always complains when she has the order wrong. She insists it's right. Anastasia corrected the order double checked all my bags and the cook in the back who always complains and has the personality of a paper bag was wrong again.

Anastasia thank you so much for complimenting me on my upbeat attitude and friendliness and thanking me for being a returning customer regardless of the grouchy lady in the back.

I thought by going into the store that would correct the wrong orders that this cook lady who usually runs the drive-thru is responsible for but apparently it doesn't. And she's so miserable. It's frustrating because we really like KFC and every other person in that facility that I have encountered has been nothing but pleasant and helpful and kind but not this woman she's miserable. She should not be allowed to speak in front of customers with her miserable self. I'm sure I'm not the only person who's had a bad experience with this drive-through dragon lady.

I very rarely post a bad review because I know they can harm a business so I stand with 5 stars for everyone except this grizzly grouch lady who cannot accept that she is not just not perfect, but light years away...

This place is hit or miss. I haven't gone to KFC in 14 years, until recently. I wanted to try the Chicken and Waffles and Nashville tenders. I went a total of 4 times in 2 months.

On my first visit back I got the Nashville Tenders, which I really liked and my 2nd and 3rd times I got the Chicken and Waffles...everything was perfect the first time on the 2nd and 3rd times it was pretty good, the orders were correct and the food was still hot by the time I got home. I wish the waffles were crispier though. The chicken was better than I had remembered.

As for my last visit I got a chicken sandwich and asked for No Mayo as well as chicken tenders. When asked for sauces I wanted BBQ and Buffalo. I got home, opened the bag and saw I had honey mustard and BBQ sauce. I didnt even ask for honey mustard and No Buffalo sauce... 😵 I unwrapped the chicken sandwich, opened up the sandwich and to my surprise there was mayo all over the bun and chicken. 🤬 I said no Mayo... Errrr..

ok well I can't eat the sandwich so I moved onto the Tenders... I bite in after dipping into the BBQ sauce, they aren't even warm.. and they are hard as a rock. Come on now!!! So I call up... the person who answered the phone was the same person who rang me up. She acted like I never said No Mayo and proceeded to say that she couldn't help me and instead said "Sorry" like 20 times. She said I could come back during a weekday when her manager would be present so I could get my money back. Yes, I turned down her offer for more food. I don't need more gross food that they couldn't prepare right.

I went back got my money that same night ... From the manager. 🤔 Weird, the person on the phone said to come back on a weekday for the manager. I'm grossed out from the last visit. Maybe I will try a different...

We were really hungry and wanted something quick and simple. Truth be told KFC is never a option for us because it has just been sub-par. Chicken pieces are usually small like the birds used were pigeons and the flavor unimpressive. Eating a meal left you full enough after about 3-4 pieces and sides but left you feeling unsatisfied.

Now our recent visit, fries were available, which was never a option before just those over cooked wedges. Fries were very tasty (could use a little less onion powder and MSG) and we at them all. Wedges were always discarded. KFC secret recipe must have gotten a makeover (or they actually started using it since KFC taste good in other countries) because it was delicious and the pieces were adequate sizes. I was satiated with only one piece. It was so crumpcious we ordered another bucket...