Ashley Store — Local services in El Cajon

We came in looking specifically for a sectional couch with left facing chaise and loveseat, knew exactly the dimensions to meet and the styles we were looking for. We started walking on our own, and were greeted by a sales rep Patience. Ultimately, after a few interactions with her, we left the store and bought the couch from a competitor. Patience first approached us when we were looking at first model from our list. She told us the couches have removable fabric and can be washed (she just jumped in in the middle of the sentence, which is not what we were talking about at all, and to let her know if we have any questions). We greeted her nicely and went on with our viewing, because she just kinda wandered off awkwardly. Later, while talking about discrepancy of dimensions between store's featured configurations (110'') vs the pricing sheet (108''), in the middle of a sentence, Patience came in again to tell us that they offer financing on their couches. Out of the blue, no "how are we doing" or anything, just jumped with financing options. We politely told her we didn't ask (we were buying cash anyways and haven't even decided for a model yet) but instead had a question and wanted to know why the sizes differ between printed configuration and pricing sheets (again, we knew our dimensions to meet so it was important for us). Her answer to that was "oh yeah I guess this must be wrong". She wandered off again, and we went on with our viewing. When we finally lost patience (no pun intended), is when Patience approached us for the third time, again interrupting in the middle of the sentence when we're talking about specific couch dimensions, and said "I brought something for you to play with", bringing a little toy-setup for living room configurations. I asked her what am I supposed to do with it, to which she responded "I'm just trying to be nice", to then give an attitude face and wander off again to clearly talk about us to her coworkers. Who hired this person? On three separate occasions, she approached out of the blue with one sentence unrelated to either our conversation, stage of shopping or anything really, to then wander off and follow us throughout the store at a distance? Either stay with us and have a conversation like a human being, or let us shop alone, but why try to do an awkward interruption marathon? Then, when we actually had questions, she didn't have answers to them. What was the last straw is to treat us like children bringing "something to play with" when we already stated and showed that we're only looking for a sectional three two piece loveseat and chaise, or three piece with chaise, specifically between 100-120 inches long. How removed from reality does one have to be to think that bringing a living room configuration toy would in any way be helpful here? From a sales rep, expectation is to be helpful, knowledgable and then polite. Patience showed fake politeness, 0 knowledge and negative amount of helpfulness with her awkward interruptions. We happily ended the day buying a couch from a competitor, and laughed with their knowledgable sales rep about our lack of 'patience'. I don't usually write reviews but holy, this will remain a permanent memory of my interactions with sales reps, and not...

THIRD VISIT THANK YOU SO MUCH ALFREDO 🏆 GREAT CUSTOMER SERVICE, HELPFUL & PATIENT! THANK YOU FOR KEEPING OUR CHILDREN INVOLVED DURING THE TRANSACTION !!

SECOND EXPERIENCE CHASE WAS AMAZING AND WE CHANGED FROM 1 STAR TO 5 STAR! HIS CUSTOMER SERVICE SKILLS AND PROFESSIONALISM WAS GREAT! WE THANK YOU FOR THE INFORMATION AND PATIENCE WITH US IN CHOOSING THE RIGHT FURNITURE!

My family and I were super excited to drop into Ashley and find a beautiful living room set yet 15 min into being there I wanted to leave and take my money/business elsewhere. The customer service is TRASH! We walked in and were looked up and down by employees who sat there doing not a darn thing but chatting. Apparently everyone was on break or refused to ignore us because we weren’t the type of clientele they like to serve perhaps. I was ready to leave but my husband was there on a mission to buy us a new set and that’s what he was going to do; I would’ve gone to a mom and pop shop to get treated RIGHT! We ended up having to walk up to the front desk and say “excuse me” more than 2xs to be able to get some assistance, again I don’t understand why the need to ignore us. We weren’t there to beg, steal, ask for anything but service. If they had a self checkout I would’ve done it that way and not have to deal with the rude employees. After we got someone’s attention we were greeted FINALLY by Kathryn whom was very nice and helpful. She was apologetic and promised to help her customers and come back to assist us; she did just that. We walked out of there happy to have been helped by this young lady who was very nice and only reason why this place gets that 1 start. Sad to see how their employees treat SOME customers yet others get their attention. I wish my husband would’ve just been okay with walking out and not giving this business our hard earned money. I hope they train their employees and teach them...

We came to this store seeking a comfortable sofa after buying one from Wayfair that unfortunatly came poorly made and highly uncomfortable... we were looking for comfort and spacious seating. When we arrived Robert greeted us and tended to our every question and every need. He offered insight and history regarding the styles and complexities of each piece of furniture. He was quick to assist without pressuring us. Walked along side us and then gave us space to try out couches and speak amongst ourselves. We even left to think about it, he warmly bid us adieu and recieved us warmly when we came back. We decided on a lovely sectional that will fit our families needs, and while we worked through the qualifying process for 0% financing, he took the time to show us the ins and outs of the temperpeedoc and purple mattresses for future purchase down the line. Thank you Robwrt and sales manager Marie for hosting a terrific experience for us, and bringing joy back to furniture purchasing. We were a bit upset with the sofa we landed on from Wayfair, and they completely turned the situation around. Also being served by a true patriot and staff that had great affection for God was a HUGE BOOST. They did not disclose any of this until we broached the topic and invited conversation-- they were professional and I can tell will work with ALL variety of clients in a manner that is comfortable and courteous for each client and thier specific needs and diverse dynamics. Great team at El Cajon Ashley's. Made us feel like family, and while we were there, made us feel at home with their great service. Thank you...