Thai Time — Restaurant in El Cajon

I called in my order and my order was confirmed and when I get to the counter the person is very rude and she was very defensive right away and kept on telling me that she already confirmed my order with me when it doesn’t sound like her on the phone. She got my order wrong, blaming me for her mistake and I still have to pay for it. She’s very unprofessional I never had a bad experience in this pla e before it’s a first with her. When I waited already 30 minutes for my order and I checked on how long I still have to wait again she’s very defensive and rude about it. I am not going to order at this place when I see that she’s the one on the counter again. Not worth my time and effort to talk to someone who doesn’t know how to work in a customer service environment and very unprofessional. When I picked up my order you can tell she was annoyed by me she didn’t even say thank you for coming just rip the receipt from the bag and gave me my food when I ask for the detailed receipt because I ask her about it from the beginning and she didn’t give it to me so I have to repeat my self again she wasn’t happy and just tape it back to my bag without saying anything. If I was the owner of this restaurant I will definitely just have her work in the back where she doesn’t have to talk to customers because she...

The food at this establishment is excellent, and I’ve always enjoyed my meals here. However, there’s one unfortunate issue that has made me decide not to return. There is a young lady who works at the counter who consistently treats me differently from other customers. While every other cashier greets me politely and provides friendly service, she always seems annoyed by my presence, as if I’m inconveniencing her by simply walking in.

I’ve observed her interacting with other customers—she smiles, engages in friendly conversation, and provides great service. But when it’s my turn, her demeanor completely changes. There’s no greeting, no smile, just a cold and dismissive attitude. It’s clear that this isn’t a general issue with the staff, as everyone else treats me with the same level of courtesy they extend to other patrons.

Because of this repeated experience, I’ve decided I won’t be spending my money here anymore. My company is just down the street, and many of my coworkers frequent this place for lunch throughout the week. However, I refuse to support a business where I don’t feel valued as a customer. Excellent food is important, but so is good service, and unfortunately, this employee’s behavior has ruined the...

Really disappointed. We saw this Thai restaurant on the website, with 4.6 stars. It should be delicious but it is not. We ordered 2 yellow curries (I regretted ordering 2), 1 cashew chicken, 1 Pad thai, 1 side dish of fried shrimp chips. 1：Yellow curry? Oh my God. It tastes terrible! There were a lot of greens and the potatoes were not cooked enough. The chicken breast was very dry. The whole dish tasted like sweet soup and did not have the rich taste of yellow curry. 2：The cashew chicken also had a lot of vegetables, the chicken breast was very dry and very little, and the cashews were also pitifully few. The whole dish is like drinking soup. 3: About Pad thai? Oh my god again. It tasted so bad that I almost vomited! We had this dish at another Thai restaurant near here and it was delicious. We spent $72 on a mostly vegetarian lunch. The restaurant has a nice Thai design, a great environment and no weird smells. This is very important for industry players. But the taste and quantity of the food were not appropriate, so we will not be eating at your...