Subway — Restaurant in El Cajon

Subway definitely going downhill. These new POS systems they've installed to replace real people are not just inconvinent, but completely take the whole experience that Subway was founded on away. That personal customer service of being able to watch your sandwich being made, and watch everything that went i to it. Now we don't even have the option to order the "Old School" way. Online orders take priority over in-store orders, and with only one employee working thr counter, you can just imagine the extended wait time. On top of that, the floors in the store were covered in dried mud, and dirt everywhere. When is the one employee ever going to have the opportunity to stop sandwich making to keep the storefront clean and sanitary? The fridge was completely out of certain bottled drinks, two flavors on the fountain drink machine were out of syrup, cool of you like club soda/mineral water instead of raspberry tea, and the chip display was out of certain flavors or chips. To which the employee said, we have other flavors, just pick one. The quality has definitely been overshadowed by the price and the lack of personality Subway once had. Has Subway completely forgotten that there is still a generation out here that is still technologically impaired? If you're part of our 3rd generation elders who still don't have a grip on technology, make your tuna sandwich at home. Not worth the trip, or your money. This business model only goes to show that Subway has finally stepped into caring only about the Bottom-Line over Quality and Customer Service. Can't honestly believe wow difficult it has become to order a simple freaking sandwich. So farewell, Subway. Taking my sandwich needs to Jersey Mike's!!!...

I placed an order online, only to receive a call about 20 minutes later informing me that the store was out of wraps for both of the sandwiches I had ordered. While I agreed to switch to regular bread, I was then told that my pepperoni dipper also could not be made without the wraps. So 3 of my 3 items ordered they couldn’t make it.

When I asked for alternative options, I was offered a bag of chips, which was not an equivalent replacement for the $4 item I had ordered. The employee then suggested three cookies valued at $2.19, which still did not match the cost of the original item. I inquired about a refund and was told that a refund was only possible if I canceled the entire order. She said if I gave you anything else it would come out of my own pocket and I would have to pay for it. I said why is that my issue, your out of items so you rather me pay extra for items that cost less??

Attempting to find another solution, I asked about replacing the item with a foot-long cookie or a churro, only to be informed that both were also out of stock. Frustrated, we decided to cancel the order and try a different Subway location, only to encounter the same issue: they were out of almost everything. I also have to wait 7 days to get my refund.

I am extremely dissatisfied with the lack of availability of menu items and the poor customer service I received. This experience has left me with a negative impression of Subway, and I do not plan to return in the...

First went to the subway on West main in El cajon they couldn't use our coupon for some reason wasn't really clear the lady that was in charge supposedly was kind of rude? Not sure why all I asked her is do they carry Swiss anymore and I got the ugliest look from her she wasn't even friendly at all and I have a problem using the app because it never works like it's supposed to so we were half hour there and they weren't able to use our coupons so we left to the one on 2nd Street in El cajon again we tried to use the app there was always stipulations when it came to either using the coupon or the app with the coupons you couldn't get double meat and still get the deal not sure why the customer service there was okay she wasn't unfriendly she was really quiet not really talkative seems like nobody is willing to go out of their way to help when it comes to your app or making a customer happy so finally at the end of all that doing and going on she said I'll go ahead and use the coupon what the heck we were there for a good 45 minutes that's ridiculous I would like a call from the corporate office or I'll...