Magic Bistro — Restaurant in El Paso

This is usually a great lunch spot, I've only been able to make it on Sunday recently and I have to say the service dips. From the time to get my drinks to the time it takes to get my food. Note: it hasn't been busy when we've come in and it's still slow and noisy. Me and the other few tables could hear loud, informal staff conversation and jokes. Last Sunday I had to go outside and ask the host to move us outside from inside due to noise. This Sunday was unfortunately too cold so I didn't request to be moved outside. I was going to speak to the person seemingly in charge but she was partaking in conversation and joking along with the staff.

The noise level made it incredibly challenging to have a conversation with my dining companions, causing us to miss out on the enjoyment of sharing our thoughts and experiences over a meal.

While the food at this restaurant was undeniably delicious, with a variety of mouthwatering options that satisfied our palates, the overwhelming noise and delay to receive food overshadowed the positives. I hope that this restaurant management takes steps to address the noise issue and create a more enjoyable environment.

Edit: I returned to the restaurant and asked for John but the host informed me he was not there today but pointed me to the general manager Reuben and asked if I wanted to speak with him I declined as I just wanted to let the owner know I appreciate his response here. I still sat and ate as usual to my delight it was quiet and I thoroughly enjoyed my experience for the most part. Unfortunately I noticed that once the general manager left the noise and loud conversations returned. I again was going to speak to the lady left in charge but she was texting or using her Smart watch while servers also joked around. I believe the problem is there is no proper management...

It's rare that you go to a place and want to try multiple menu items. Most of the time just one or two items jump out at you, but with Magic Bistro there were so many tempting foods to choose from. Between my wife and I, we tried eight different items and they were all (with few exceptions) absolutely delicious. We got the brisket apricot chipotle wrap, smoked turkey raspberry wrap, wild rice soup, chicken tortilla soup, house salad with raspberry vinaigrette dressing, key lime pie with a pistachio crust, pumpkin bread and zucchini bread. The wraps were delicious with to-die-for chipotle sauces and tender flavorful meats. The salad dressing was so good, we bought some to bring home. The soups were very good (probably wouldn't classify as great). The key lime pie was the best that we've ever had. The pumpkin bread was good; not great and the zucchini bread was a bit disappointing (my homemade zucchini bread vs their homemade zucchini bread was not even on the same playing field. The outside dining was cute with plant life all around and the inside dining looked to be near fine dining atmosphere. All of the staff and servers were very friendly. The food came out very quickly and promptly and each succession right as the first portion was finished (salad came right as the soup was finished, wraps came right as the salad was finished and deserts came a few minutes after it was ordered. This will definitely be a place that we return to often even though we drove from Las Cruces NM to get it. I'd highly...

My party left without eating. We came for lunch during the week. I ordered the adult grilled cheese. It was served cold with unbuttered and untoasted bread. When I brought this to the waiters attention, he said he would have to talk to the manager to see what to do. Weird but whatever. He returned and said they would remake my food and the cold food from another person in my party. While waiting for our remakes, we noticed that another take has been seated, ordered, received their appetizer and entre and finished eating in the time between us finishing our appetizer and getting our cold food. Our server was nowhere to be found. We could see the manager sitting at the counter on his computer surrounded by plates needing to be served but he seemed unconcerned. We decided not to wait. As we left, we passed the manager who seemed not to acknowledge us. He did tell the server not charge us. That's nice but I would have gladly paid for my drink and the meal from the rest of our party if he had spoken to us directly. One star because the soup was okay.

PS As we were making a purchase in the gift shop, we witnessed our returned food being put in Togo boxes. I'm not sure who it was going to but...