Burger King — Restaurant in El Paso

I went to this BK during a rushed lunch break. I usually don't go to this one but it was closer to where I work. I ordered a Whopper Jr., small Sprite & small onion rings. I get to the office & began to eat. On the 2nd or 3rd bite I bit on something hard. I automatically assumed it was the thick white part of the lettuce. I pulled it out of my mouth and it was a piece of white plastic. I couldn't finish eating after that. I called BK and told them what happened. The woman I spoke with assured me that there should be no plastic around the area except for the packaging of the buns. I took the burger back after work and showed them. The manager gave me my order again at no charge. Against better judgement I ended up buying 2 more Whoppers bc I couldn't go home to 2 kids with 1 Whopper Jr. When I got home I realized instead of giving me my small onion rings they gave me small fries. Simple mistake, right. But on top of the whole plastic thing I got really annoyed. I vowed to never go to this BKs again. I think the manager was very nice and the fact that he gave me my order again for free was great. Thank you. I just don't feel comfortable eating...

TERRIBLE CUSTOMER SERVICE, especially from manager MICHAEL RUEDAS who offered no explanation, no apology and showed no concern WHATSOEVER about the awful service I received? Went through drive through window for an Impossible Burger Meal, asked me to pull to the side and they would bring my order out. I waited for half an hour, meanwhile cars going though being served. I asked the server taking out orders to other cars also waiting, how long would it take to get my burger meal? He said they were working on it, meanwhile cars being served . When he came out with another cars order I asked him to cancel my order and gave him my debit card to issue a credit. He took it and went inside. Waited and additional 10 minutes, the server going in and out with other car's orders, I followed him in and asked for the manager. The server pointed to the manager Michael Ruedas, who I asked for a refund of my order. He said OK, gave me back my debit card , offered no apology or explanation as to why my order was taking so long. I was so disappointed with the lack of Customer Service or concern from the servers or...

If I could give zero I would. My husband came to grab us a quick bite and they forgot 2 items so I try to call the store and the line doesn’t work. So the phone number is USELESS. Upon further inspection of our food, the meat in one the burgers we got has a bunch of tiny holes on the bottom and it just looked gross. So we drove all the way back to the store to express our concerns and the cashier in the drive through was EXTREMELY sassy and not understanding AT ALL. He kept walking away from the window as we were trying to explain and he kept cutting us short. I get it your job isn’t the best job in the world but there’s NO reason to be rude right off the bat. This review isn’t anything new though judging from the previous reviews. I just hope management ACTUALLY does something about the food and their employees. Date and time of our order: Monday Oct 14, approximately 2-2:30p.m (adding this to help identify...