Chuck E. Cheese — Restaurant in El Paso

To the incredible team at Chuck E. Cheese – Sunland Park,

On behalf of my family and especially my daughter, I want to extend my deepest gratitude for the outstanding service and exceptional care you showed us during our recent visit. Due to a mix-up, we originally arrived at the wrong location for our scheduled celebration—but what could have been a major disappointment turned into something truly special, thanks entirely to your team.

Your staff acted swiftly, kindly, and professionally, going above and beyond to accommodate us at the last minute. From setting everything up without hesitation to ensuring my daughter still felt celebrated, your team delivered an experience that exceeded expectations. Despite the unexpected circumstances and a smaller turnout than anticipated, you never treated our event as anything less than important.

A special shout-out to your manager, who was truly outstanding—leading with calm, courtesy, and an exceptional commitment to customer service. It's rare to find such responsive and empathetic leadership, especially under pressure.

You didn’t just save the day—you made my little girl’s day, and for that, I’m sincerely thankful. It’s experiences like this that build lifelong customer loyalty and speak volumes about your values as a team and as a company.

With appreciation and...

What happened to the rat who sang, “you can do what you want!” Ever since they opened this location 25 years ago, it’s been the epicenter of bad pizza with arcade games that only cost one token. Now they’ve changed their arcade to the D&B model of paying by the hour for game cards. Back in the day, the only reason to go here was for those sweet 1 token games. It was the last stronghold of single token arcades in a world of games charging as high as 5 or 6 credits to play a single player game. So now you’ve got to buy a game card, charge it up with time, and play as many games, as fast as you can, to try and get your money’s worth. My suggestion, take your card and just play those toddler games that award tickets, like the one where you have to push a big handle down and pop balls into the mouth of some giant headed animatronic thing. Or the one where you push down on the giant handle and make the “Price is Right” style wheel spin till it just spits out tickets. Go for the whole hour doing this and you’ll end up with a fist full of tickets that you can then redeem for something sweet. But don’t ask for capguns or gummie cigarettes, cause they don’t have them anymore, just go for the vampire teeth, and a slap bracelet and be content that it only cost you twenty...

Maybe it's great for kids these days who don't have the golden standard of the old Chuck E. Cheese to compare it to, but boy oh boy has the value of the experience gone down.

Sure, you walk in to a sparkly, colorful, and outwardly clean environment, but the charm is an illusion. The giddy feeling of success with hauling your Rapunzel strands of tickets is gone with the new card scan system and the vanishment of real jackpots. 50 ticket jackpots? Seriously?

Gone are many of the classic games, replaced by watered-down versions of their former splendor. The only remnant of the golden days is the classic experience of washing your hands out of their gunky gray coating left from touching all the sub-par gaming machines.

And the cost? Before, you could play games for a quarter-value token, but now, they're about 50 cents with the card, and most of the games last only a few seconds. For some, you get a meager single second round.

Don't even get me started on the new redesign of our beloved Chuck E. Cheese, who went from a jovial mouse with a hat to a weird sleezy mouse who looks like he's going to steal all...