I am writing to express my profound disappointment with my recent dining experience at Corralito on Airway on Saturday, October 12th. I had hoped for an enjoyable evening, but unfortunately, the evening was marred by subpar food, slow service, and a glaring lack of managerial attention to what unfolded.

We had a reservation for 7:45 p.m. with seven people, and while the party size changed, the host, Barry, easily accommodated us. Our waitress, Wendy, was prompt and polite, ensuring drinks and appetizers were ordered. However, things quickly went downhill from there.

We placed our dinner orders around 8:20 p.m., yet it took over an hour for our food to arrive—this despite the restaurant being far from full. To make matters worse, we noticed other diners who arrived after us were served well before we were.

Now, onto the food itself: I ordered a 12-ounce ribeye, medium-rare, with an Amor salad. The salad was delightful, but that’s where the positives ended. The steak was a disaster—underwhelming in appearance, with marbling that was far below the quality expected of a $36 dish. It was bland and had a strangely acidic, aged taste, making it nearly inedible. It was as if no real care was taken in the preparation or seasoning.

My grandmother’s chicken enchiladas were even worse. The chicken wasn’t even inside the enchilada but merely placed on top, while the entire dish was cold. She couldn’t enjoy it and I had to stop her from trying to force herself to finish something that clearly wasn’t worth eating.

Another guest ordered a medium steak but received one that was almost well-done. When this was brought to the attention of the staff, a new steak was brought out—only for that guest to pull out of his mouth a five-inch black hair cooked into the steak. The entire table lost its appetite at that point.

Shockingly, the manager never came to address the situation. Instead, our waitress, who was clearly uncomfortable with the situation, had to manage our complaints on her own. Not only did the food fall far below expectations, but the lack of a managerial presence during such a blatant health and quality issue is inexcusable.

To add insult to injury, the billing process was also problematic, compounding an already terrible evening.

I am not seeking compensation or a free meal—I am writing this because I have seen this pattern with this restaurant before. Five years ago, I was unimpressed and hoped that things had improved since then, but they have only deteriorated. This was one of the worst dining experiences I’ve had in El Paso, and I urge the management and ownership to seriously reconsider how this location is being run.