Fairfield by Marriott Inn & Suites El Paso Airport — Hotel in El Paso

I'm a business traveler going every other month it seems. So when I start to notice issues, I write it down. This particular hotel holds the record for longest list. Here is my summary by day:

Sunday Check-in staff were nice and friendly. No amenities upon check-in that were requested online in the app, razor, etc. Why give option in the app if no follow through? No in-room safe. We need to be secure in our belongings. An in-room safe is a necessity. AC unit should have an auto heat/cool thermostat, not a manual one. Went to bed with comfortable temperature, woke up freezing as the outside air temp dropped. (Also forgetting to set to cool before leaving, and you're coming back to a room nearing 80°) No extra blankets in room, blanket on bed was paper thin

Monday Black stuff in waffle mix, dinning attendant didn't seem to care or attempt to clean nozzle or even replace the mix. Coffee grounds in hot water dispenser. No black tea bags (earl grey, English breakfast, etc) during breakfast. Nor was there any in the room for that matter. Not everyone drinks coffee. Coffee was disgusting. When asked if there was any tea bags, the dinning attendant first thought I was asking for a laundry bag, then had to ask the front desk if there was any. This is the role of the attendant, they should know, maybe a language barrier? Floor above mine was extremely squeaky Fridge was warm. Afraid things like milk would spoil. I think of things like baby formula or insulin that needs to be kept refrigerated. Requested a blanket on the app, front desk ladies brought right it up. Didn't expect it until morning. Same crew as check-in. Bravo to these ladies x2.Went to area on 2nd floor marked Ice and Vending. Only ice, no vending machines.Hoping to find sleep aid at front desk snack area. Only medicine like Tylenol.

Tuesday Omelets were made using nacho cheese sauce, very very disgusting. Sausage looked undercooked, best tasting part of breakfast was cereal, how sad. Still no tea bags available

Wednesday Breakfast was so disgusting the thought of changing hotels crossed my mind. Still no tea bags available. Trash can in room not emptied. Milk in fridge spoiled, as predicted. The fridge is too confined in the wood box around it. Without ventilation the fridge will never be cold.

Thursday Trash can still not empty

Friday Breakfast still the same. didn't eat. Housekeeping smoking directly outside the door, cloud of smoke as you walk out to your car. Checked out...

The " Manager" made is awful!!!! Michelle Lopez. Its ironic that there are signs all over this lousy hotel it runs, about the friendliness! First, I am a life time Ambassador level. No thank you, no welcome!!!! Just a speech about her rate and something to read about it. I was not feeling well and had no interest in reading this..its HER/ ITS job. I am the guest. It can read it!! I returned it and she freaked out, and said she would have me escorted out. hm.....we must spend its salary per 5 years a year. I have never ever been so humiliated. Then I said, " you speak like that to someone at my level, an Ambassdor level" This awful non hospitable MANager clearly did not read my status, and then said, Ill gve you till 4? No excuse!!!!!!! IT has no business in the hospitality industry let alone a MANager. I took a picture of her name and she once again yelled, this time knowing my status!! I did not stay that night and had the Marriott pick me up. They were so sorry for the grotesque treatment by MICHELL LOPEZ. They went out of their way to fix it, and take great care of me. But it was awful on a human level. It was also my birthday. Michelle LOPEZ saw the van pick me up. A great time to apologize,,,nothing. She also needs proper hygiene to work at a front desk, as Marriott prides themselves on that, not workers whos breath will kill yu at check in. I spent one night with a toe nail by the bed. When I checked out the MICHELLE LOPEZ was yelling at another guest about the 10. 00 parking. I heard how it spoke to him and he was baffled. It needs to be fired from the hospitality industry. It can not be taught, one either gets the service or they do not. It also needs to learn what an Ambassador is and smile and go the extra mile. All my years and money with Marriott I can say Michelle Lopez is the worst manager. Ususally I get gifts, notes from Managers. This one did not even smile, adress me...it was worse than awful!!!!! Room had dust everywhere. The person that helped me with my bags to come down apologized for Michelle Lopez and said they were not shocked and told me the nick name they have for her, but that did not help me! DO NOT STAY THERE. Awful management, over prices, food is stale, food is a joke and it comes with this vile, MANager that thinks it has power working at a dumpy hotel by an airport. WORST HOTEL EXPERIENCE ever and this manager is a disgrace to Marriott, guests, and hotel industrys...

I stayed at this hotel for a month for work. Upon arriving the front desk clerk Carie was a shining star. He would go above and beyond his duties to be sure we were welcomed to a friendly environment. I had an unfortunate incident while I was there and was fortunate enough to meet Luz. She is extremely professional and diffused an uncomfortable situation. If not for Carie and Luz I would have relocated to another hotel and taken as many nurses with me as possible. I unfortunately met an incredibly rude and unprofessional VP by the name of Kelsey, stay away from her. She has zero problem solving skills. Kelsey chose to air the issue I had with the hotel in front of 4 other guests in the lobby by calling me a liar. Luz and Carie saved the day. I would NEVER speak to a patient the way she addressed me. Maintenance was my only main complaint. Lack of repair when things broke down were annoying. The ice machine on the 3rd floor was broken for my entire month stay. When I arrived one dryer was broken, then 2 were burned out. There are only 2 dryers. One was repaired in a week, the 2nd remained out of service for my one month stay. My air conditioner in room malfunctioned for a week. Maintenance was in the room 3 times and it never worked properly. Again Luz came to my relief and moved me to a much nicer room and helped me move my things. Luz also was responsible for obtaining a cooking element for the suite. It was a huge improvement. Assigned to a hotel for over a month and no way to cook was extremely inconvenient. The breakfast left alot to be desired. Premade omelets and breakfast sandwiches made with powdered eggs. Coffee and tea only available in the morning but this may be due to their Covid restrictions but the coffee and breakfast at the Marriott across the parking lot was more appetizing. Overall I would stay again, thanks to Carie and Luz. Location and cleanliness was a bonus. Except for the pool chairs, they were rusty and uninviting. I understand there is a renovation scheduled for the hotel....