Dutch Bros Coffee — Restaurant in El Paso

I placed an order with a little boy who smelled like weed. I ordered a medium white chocolate blended freeze and a 32oz double rainbro rebel lemomade. I paid $12.08. I get to the window and my lemomade looked like it was the wrong color. I asked if it was rebel and the girl said no that I didn't order that. I said it exactly as I ordered it and she said she had to re-charge me. I asked how long before I got my money back she said she didn't know. So I asked why I was having to pay again for a mistake that was on them and not on me. She said idk what to tell you and asked if I still wanted the rebel or if I wanted what was made. I took the lemomade as it was and reached out to customer service via the chat on the app. I was told my wait time was 15-19 minutes. I waited. 5 hours later and I'm still waiting. Horrible experience at the window and horrible experience online. The store location is 3435 N Mesa St El Paso TX 79902. I live across the street from this location and was so excited to become a regular and now I don't even want to look in that direction. I can't wait to share my experience on every single platform bc this is not the way you...

I recently became a rewards member at Dutch Bros, and I can't express how thrilled I am with my experience! When I took advantage of their offer for a free medium drink, I was expecting a quick stop, but it turned into something special.

The service was incredibly fast and simple. When I arrived, I was pleasantly surprised to find out that my drink had been upgraded from a medium to a large! This thoughtful gesture made my day, and I truly appreciate the extra mile they went to make me feel valued.

The customer service at Dutch Bros is outstanding. It's not every day that a company surprises you with something bigger than you planned, and I commend them for this. It’s these little things that make a big difference!

I’m genuinely excited to be a new rewards member and look forward to my next visit. Thank you, Dutch Bros, for being so awesome! Keep up the...

I’m giving a 5 star because the service, the drinks, and everything is always great every time I go.

However, I need to express the experience I had today. I do understand how the lines at dutch bros work. I was on the first line with a few cars in front of me. Then someone showed up behind me. We all got our drink orders and then someone showed up on the second line (again, I understand how the lines work). That person ordered and cut the line right in front of 3 cars that had already ordered. I asked the girl walking around what was up with that? She said that’s how the line works and someone should come out with our orders first though.

Sadly, that person got served first. Not a big deal but it wasn’t fare to any of the 3 cars that were there first. We all have places to go and were patient enough to wait for our orders. I’m just...