Pho 24 — Restaurant in El Paso

Rude. Rude. Rude. When I asked if they had a charbroiled option with the pho, the owner raised his voice, pointed his finger at me, waved it and told me to never order it like that. He said in a loud tone “don’t do that.” It was rather embarrassing and maybe he was offended because he proceeded to tell me not to order it like that. Ever! I was embarrassed, because the entire restaurant can hear and he yelled at me in front of my child.

He mentioned other guests ask for the charbroiled meat too. Apparently he gets angry when you ask for this option. Honestly, if other people are asking for it, maybe it should be considered.

He returned to ask if I had been to this place before and I said yes, and he continued with the pathetic scolding again.

He did not return to refill my water and never asked how we were doing.

Poor service. Rude dude. Bad experience.

BUT wait…it gets worse!

As I go up to pay I said, “let me ask you a question: if I were a man, would you have spoken to me that way?” He couldn’t answer me with a straight response. He said, “ No, I speak from the heart cause you can never ask for it that way.” I became very stern because he couldn’t answer me with a straight yes or no. I told him that it was embarrassing and I was simply asking if he had that option and that I didn’t need to be scolded about it. He kept trying to justify his tone and why I deserved the lecture about how it should be served. I get his passion behind the dish, but to humiliate your guest in your restaurant?! I then said, “ if my husband were here I don’t believe you would have spoken to him like this.”

His voice rose even higher and in a threatening tone he said: “Bring your husband here.” Ummmm what?

I said you know after this experience I don’t believe I should have to pay for this meal after how you’ve been treating me. He said, “go ahead and go, that’s what you want that’s who you are.” He proceeded to walk away into the kitchen and I lectured him back about how he is treating me as his customer and how I asked a simple question that seemed to offend him and he was being rude. I was like, I shouldn’t have to pay for this. He said go and said nothing else. I waited a few seconds, grabbed my bag and told my daughter, “let’s go.” She heard him say go.

Halfway out, he YELLS at me again, this time with more force, yelling that if I leave he will call the cops! Did he not tell me to go???!

I waved my card at him and reminded him that I was there to pay with my card in my hand despite the terrible experience and him embarrassing me. I stated I didn’t think I should pay and he was the one that said go. He proceeded to humiliate me in front of the entire restaurant, still yelling, while my little girl is watching her mom get threatened by this owner after he said. “go.”

I paid my bill in utter humiliation. To have this owner scold me, degrade me and then yell at me in front of everyone is a disgrace to this establishment.

As I paid I reminded him that all I asked was a question about a food option and that he didn’t have to scold me. We’ve had pho everywhere and this option is always available so I was simply asking if he had it here. He said I had given him attitude. Well heck, after he scolded you the first time, would you sit there all nice and sweet? I reminded him again that when I asked him all he had to say was, “ we don’t have it here” instead of humiliating me for asking.

I asked if he was the owner and he said, “yes.” After the bill was complete he actually said, “thank you.” Are you serious?

And all I could think was: Thank you for an awful and humiliating experience in front of your guests at your restaurant and in front of my daughter.

Awful experience. Think twice before dining here. Think about this experience and how he humiliated a mother in front of her child. He didn’t care and he told me he didn’t, and that’s not how to run a business. What a shame.

All he had to do was apologize for scolding me and...

We ordered take from Pho 24. This is the 3rd day in a row we ordered take from this restaurant. My father went to pick up the order and asked the owner if the order was spicy. (My mother just had a procedure and was admitted to the hospital. She can not eat spicy foods). We wanted to make sure the soup was not spicy.

The owner of the restaurant (I believe his name is Oliver) got frustrated with my father and started to yell at him in front of everyone in the restaurant. We are regulars at Pho 24 and was disgusted by the owners reaction to my father.

I called the owner after I heard the situation over the phone. I told the owner that his behavior was unacceptable and I will give him a negative review and put in a complaint to the Better Business Bureau.

On another occasion, we witness the owner yell and disrespect one of his employees because she made a minor mistake. Totally unacceptable behavior from an employer to an employee, which was witness by customers. She doesn't work there anymore.

I always support small businesses. I usually do not complain about service, however the owner of Pho 24 was completely out of line and unprofessional. Yelling and screaming at my father in front of customers in the restaurant is unacceptable behavior from a business owner, especially to a customer who is a regular at your restaurant. Customer service and respect for others should be a priority for business owners. I am completely and utterly disappointed in how this situation was handled by the owner. I will never go back to Pho 24 again. I hope the owner is accountable for...

I really liked their Pho!

It was my very first time eating here today, and I was not disappointed. I didn't plan to come here originally, but the place I wanted to go was charging dinner price for lunch. The cashier said it was because of being a "holiday," Since when did Valentine's Day become a holiday ?! I quickly looked for another option nearby and Pho 24 popped up on my Yelp radar. I decided to give it a try.

Upon entering the restaurant, the place looked bright and inviting though besides two TVs, there weren't too much decor on the walls (or elsewhere for that matter). The dining area had ample tables - 10 (seating for 4), table for 8, and table for 20. So, if you want to bring a group, 20 folks can sit together.

I ordered Pho tai as I usually do when visiting any Vietnamese restaurant for the first time. That's my way of establishing the baseline, especially comparing taste of food - particularly the pho broth. The broth was very good, perhaps the best I tasted in El Paso. Rare steak was very tender - sometimes it's very tough and chewy - no issues here. Rice noodles were perfectly cooked and not clumpy though I thought the amount could be a little more for a large bowl. Maybe that's the reason it's only $ 8.95 instead of $ 11 or $ 12 elsewhere. Service was prompt and polite. The old lady who was bussing the table and filling your glasses didn't speak English, but it was just fine. She was pleasant enough.

This probably will become my No. 1 Pho restaurant in El Paso. I will definitely be back. If you like pho, you need...