Teppanyaki Grill & Buffet — Restaurant in El Paso

I've never received such an unprofessional treatment like this place, specially coming from the manager I went on a weekend because I was feeling like a buffet, I was hungry, ready to eat, and when I walk around the place to serve myself food... I could tell the quality was not that good, but I went for it anyways because I already payed $24 I tried a little bit of everything but nothing was convincing to me so I wouldn't finish the plates, I ended up just eating rice and kimchi because something was off about the food, I started feeling weird and nauseous so I just left and went home, and like an hour after, I started throwing up, and using the restroom, that place was just not sitting right with me, I called the place and requested a manager to give them a feedback on how bad the quality of the food was and how dirty the place was (specially the disgusting restrooms), the manager just kept interrupting me, he wouldn't let me finish, and I just said I wanted my money back please, he interrupted me again and said I could go in the next day for free food to go... really??? I don't want your free food, your gfood made me sick, I just want a refund please, as he kept interrupting me he asked what server I had so they could look at the cameras... ??? I did my best to describe her and he handed me the server on the phone, for what?, I requested the manager again and after waiting he said "wait on the line, give me one second" and then they hung up on me! I called again, but they blocked my phone number, really???!!! I wanted to go all the way over there again but I was not feeling good... for the next three days, I kept vomiting, using the toilet, I got a fever a stomachache, chills and cold sweat... It was hell I had to call in to work! That place gave me food poisoning and for the manager not taking accountability, fixing the problem, ignoring me and blocking my phone numer its was one of the most unprofessional treatments I've ever received on a restaurant, I didn't only threw $24 to the trash, I also spent money on the doctor and the medicine. I really hope I could talk to someone on a higher position Meanwhile DO NOT VISIT THIS PLACE....

I took my family and upon entering got hit with a strong smell of overused oil at the door. I wanted to give the place a chance, but walked past all the PANDA EXPRESS looking buffet and was seated next to a carpet broom and dust pan. This marked a spiral into a bad feeling.

I walked by the food again, on my way to the restroom. I heard a lady asking for toilet paper from someone outside the one stall (out of 6) that worked, had no lock, and no toilet paper. However, there was plenty of toilet paper all over the floor, a stench of urine and feces. It made me wonder, "if the female restroom is like a prison cell after a prison riot. What does the men's restroom look and smell like?"

I overheard another female customer saying, "this place is filthy! I will never come here again. The food is so bad all I ate was the dry rice."

That was the nail in the coffin for me. I immediately left the place.

Not judging people, but anyone who writes anything beyond a 1-star review with flowery vocabulary has zero taste buds and is willing to look beyond the obvious disgusting sanitary failures. I cannot imagine anyone recommending this place.

The victims are not just the customers, but the front-line staff that have to take home the embarrassment home each day -knowing the conditions are unbelievably poor.

Finally, I wonder why the place is called tepanyaki? There is nothing tepanyaki about it. The food is not Japanese (as the name would make one believe); not Chinese though it resembles Panda Express; and not very Asian. It...

This was my third visit to this buffet and overall they offer variety but not quality. My biggest concern was that many entrees on the buffet line were barely warm if not cold. I also struggled to taste the difference between some dishes event though they were labeled different, like General Tso's and Sesame chicken. The primary redeeming quality is the sushi buffet. The selection is decent and fortunately NOT covered in mayonnaise or simply stuffed with cream cheese. For twenty bucks it's satisfying enough to have all the sushi you want. The price per person did increase by a few bucks since the last time I visited but that's to be expected with inflation. I just wish they would cut a few dishes in favor of focusing on improving others. My recommendations for the management is to; Fix the steam tables and make HOT food your number one priority. Cut down on the large selection of fried food options and invest in improving the flavor of some other dishes. Require adult supervision of all children at the buffet. I witnessed kids taking food with their hands only to put it back and one child wiped her hand on a clean plate from the stack and then took another. Improve the service as well. I was not offered a single refill before I left even though the staff came by to pick up...