Luxor Massage and Day Spa — Local services in El Paso

The masseuse Alegria was super nice accommodating and took my knots out BUT I WILL NEVER RETURN just because of the older lady in the front answering phones and booking appointments very possible she’s the owner. She lacks a ton of professionalism and has no phone etiquette. She basically ruined what should have been a relaxing zen moment for me. So my daughter gave me a gift certificate to this place for my birthday and I call to see where they are located and what I can get for the amount of certificate but this lady right off the bat comes out very rude saying she can’t book me until she see the certificate or knows the number on it I tell her I’m driving that I could provide it the day I arrive well nope she insisted on having it first so I had to pull over and go through my email only for her to tell me she can’t find it 😑 after I was rude back to her I was able to get myself scheduled only I wasn’t able to go bc of a work emergency ( I manage a auto center) then after weeks I called back and again the rude lady remembered me and said it was the last time she would book me since I didn’t show. She NEVER MENTIONED or does it say in the shop about a $20 noshow fee but books me for a facial and massage. When I arrive she wasn’t very welcoming nor did she go over what I was going to have done just gave me some paper to fill out and I was soon called into back. As my masseuse was preparing asking what I was having done I told her and she said let me ask comes back and says ok it’s actually an hour massage and I’m like ok no problem. As I’m in my zen and getting my massage that RUDE LADY barrages in my room and says if you want the facial it will be $40 more and I told her that’s fine I will pay I wanted her to exit the room as she was killing my vibe. I remember seeing an hour massage for $60 and my certificate was for $80 and I thought ok so I only owe $20 more at the end of my massage lucky for me the rude old lady wasn’t there but a pleasant young girl who charged me. As I asked about other treatments and possible booking a couples massage and a program they have the rude lady comes back to the front again 🙄 and is upset saying I was supposed to pay $20 for noshow but I was never told anything she said in a awful tone “that’s fine!” Pushed the pamphlet of what I asked about and said “here this isn’t part of us but that’s the info” 😮 WOW I left there stressed out again and bad impression of the place all because of this rude lady who lacks professionalism. If she’s the owner she should step down and let her staff handle the spa because they have much better etiquette than her. I just pray she treats the staff good. WILL NEVER...

Did not get all services I paid for. We got the $260.00 couples package. Should have come with a 30 min soak with milk and honey, 60 min massage, hot rocks to neck shoulders and back, almond oil cuticle treatment, aromatherapy, lavender scented reflexology foot treatment and a free deep moisturizing hand or foot treatment for my birthday. There was no milk and honey in the not so hot water, the massage only lasted 38 min, no hot rocks ever touched my body, did not get an almond oil cuticle treatment, the aromatherapy was nice, no lavender reflexology foot treatment, she rub my feet for maybe a min each and then sprayed something ice cold on them, I think it was rubbing alcohol, also did not get a deep moisturizing treatment for my hands or feet. I believe they are taking advantage of the non white citizens, I saw them charge a Mexican man what seemed like a lot and he was very confused also, she acted like she didn't speak Spanish very well at that point. When it was time for me to pay, we mentioned everything that went wrong and she all of a sudden couldn't speak English very well, she then made a comment that she would give us each five dollars off because we didn't feel the hot rocks or almond oil treatment on our cuticles that was performed on us, really Lady, I know for a fact none of that touched my body, also not sure how you squeezed all that in your measly 38 min massage. Oh wait are you trying to say you shorted me even more time from my 60 min massage you didn't give me. My appointment was at 5:00, the room and water wasn't ready until 5:15 pm, we soaked until 5:45 pm they didn't come back into the room until 6:00 pm and my whole treatment was over at 6:38 pm. I walked out of the building fully dressed and paid before 7:00 pm. The worst part is, they tell you if your going to be paying in cash, they will discount you five dollars for each person, that didn't happen either and then she tried to charge me for a service they told me was free for my birthday and she didn't even provide it. WORST PLACE EVER!!!!!!!! If I could give it zero stars I would. Don't waste your money! Way better places in El...

This is not a quality massage. Best feature they offer is a jacuzzi, not the massage. I feel like the five star reviews are fake. How could someone rate this a five star? I never take the time to do a review on things but this experience was not a good massage at all. I had a couple's massage with jacuzzi. The jacuzzi water was cold to begin massage, had to refill the water with hot water on our paid time. The massage was lazy and felt like the lady was going through the routine as if they disliked their job. It's expensive, and our experience was not worth $170. The wine they provide is the cheap corner store mini six pack bottles, served at room temp, which I really don't mind. They have you feel out a survey in the beginning detailing your problems and allergies which they don't read because they don't address the issues. They mentioned reflexology for the feet during the massage and completely skipped the feet during the massage. The worst part was, it felt like I was simply being touched and not massaged at all. They didn't even massage the full time. I was cut a nearly ten minutes. Save your money, or get a sub par experience. We're...