Pollo Feliz El Paso — Restaurant in El Paso

We got this today for dinner and were extremely disappointed with the service. First, we pulled up for drive thru and were waiting for almost 10 minutes and the line was not moving so I decided to get off. I get in line inside and basically the same story. I should've walked away but unfortunately this is the only charbroiled chicken place around here. The girl finally takes my order so I'm assuming this won't take long.... But I was wrong. I waited for my food for a good 15 minutes. Keep in mind that the place wasn't even crowded... I was literally standing there looking at the employees "work" and I couldn't believe how clueless they were with no sense of urgency whatsoever. The girl taking the orders for both dine in and drive thru was simply doing that but very slow. The female making the tortillas was just doing that. The guy roasting the chickens was singing and taking his sweet time doing his thing but the whole time they were all chitchatting, laughing and dilly dallying without a single care for customer service. Don't get me wrong, the food was great and always is, but customer service to me is what makes me want to go back... Guess who's not going back? So if you want good service, definitely go somewhere else. Very disappointed. Not even a "we're sorry for the long wait" which to be honest might have made this...

Terrible terrible customer service. Got a miserable portion for $12 two tiny wings and what would be considered a leg and thigh . $12 it was pathetic and grotesque and definitely not worth the wait . The girl at the drive-thru was extremely rude and obnoxious. I can hear her screaming at the people before me telling them that the wait was going to be 20 to 30 minutes. You figure she would have been in a better mood considering she had a boutonniere with money on it assuming it was her birthday. So rude an inconsiderate wouldn't answer any questions that I had because I was asking her in English as if I was insulting her and all she did was respond in Spanish. I felt badly for the girl who came to the window to apologize. Will never ever spend a dime in this place again! Save your money go to Sam's and get a rotisserie chicken for $4 you definitely get better customer service by far and more...

Drove 30-minutes to eat dinner here. Arrived at 7:13pm. Sign on door says they close at 8:00pm and Google says 8:00pm. I walk in and almost all the chairs are on the tables. The kid sees me walk in and races to place the remaining chairs on the last few tables to ensure I would not have a place to enjoy my dinner. I walk up to the cashier and she tells me that they only accept to go orders after 7:00pm. Well great, I don’t want to eat in my car. I wanted to enjoy a nice dinner and relax because I had a long day at work. Maybe you guys should change your sign or let people know your dining room closes at 7:00pm but your drive thru...