Jimmy John's — Restaurant in Elgin

One of the worst customer service experiences I have ever had.

Had issues with an order from minute one, delivery person who arrived was extremely rude, and couldn't get the help I needed with my order.

I've had great times with this establishment in the past, I don't know what happened, unfortunately this has completely changed in recent times.

I'm really shocked, and I feel betrayed. I ordered from them almost every single weekend. I loved this store and felt I could rely on it, and that they were absolutely worth the extra tip.

But this really shows that customer loyalty means nothing anymore these days.

Just a number it seems, and if you complain you're a liability.

I didn't want a free meal, I just wanted my lunch!

They could've at least said they will make sure my next order would be right, they didn't, they made excuses and shifted the blame on me.

Now I have to voice myself on here and warn people about ordering from this Jimmy Johns, which I...

Very unprofessional management. Drive through order today and the employee taking my order immediately talked over me and couldn't understand what he was saying, so someone else ended up taking my order. Received my order and drove 20 minutes home to find out that 2 of the 3 sandwiches had completely no meat on them. Contacted the store via phone and simply asked for a refund, the employee on the phone said she can not do that unless i drive back to the store and "prove it". Asked for a manager and she stated that she was. I then went on to describe both employees who had taken and delivered my order through the drive through and asked her to just confirm with them that 2 sandwiches were made without meat, she again refused and said "i won't help you unless your drive back here and prove it". The manager stated her name was "Maddison" and had a horrible unprofessional attitude over two 8$ sandwiches which didn't even end up having meat on them....

DO NOT ORDER FROM HERE. I REPEAT DONT ORDER FROM HERE. I PLACED AN ORDER FROM HERE AND THEY COMPLETELY SCREWED IT UP. WHEN I CAME BACK TO COMPLAIN WITH MY FOOD IN HAND, THE SHIFT MANEGER POINTED OUT "oh we only forgot about the lettuce" UMMMM WHERE IS MY DIJON MUSTARD AND GUACAMOLE? THEN WHEN I ASK ABOUT WHY DOES THE SLIM HAD LETTUCE AND TOMATOS ON MY SLIM, HE INSISTED THAT IT WAS A PROBLEM ON MY END, NOT THEIRS. THEN THEY PROCEEDED TO BE PASSIVE AGGRESSIVE AND NOT EVEN APOLOGIZE FOR THE SCREW UP, UMMMMM CAN I HAVE MY MONEY BACK FOR THE LETTUCE AND TOMATO ON SLIM? I DONT KNOW IF ITS BECAUSE IM BLACK, BUT IF THERE WAS A WHITE PERSON TO COME IN THERE AND COMPLAIN(I've seen it at this location) THEY WOULD HAVE CORRECTED IT AND OFFERED SOMETHING FREE. AS A STORE MANAGER LIKE MYSELF I WOULD HAVE APOLOGIZED AND CORRECTED THE PROBLEM AND OFFERED SOMETHING FREE. I GUESS IT WAS A RACE THING AND IT DOESN'T MATTER. YOUR STORE HAS DEFINITELY LOST...