KFC — Restaurant in Elizabeth City

I am giving this KFC a 4 star because everyone makes mistakes and I have had years of good quality food here. I ordered the $6 box in the drive through lane with 2 pieces of Crispy Chicken and what I got when I opened the box a couple miles down the road was dark brown soggy, dripping greasy chicken. I turned around and went back through the line and they exchanged it with the same condition of chicken, I do wish I had taken pictures but "Crispy" and "Greasy soft" are on opposite sides of the spectrum. I then turned around again and walked inside the establishment and the Manager was shown the napkin that I squeezed the chicken with was totally greased and dripping. I asked him to give me the "Pot Pie" instead of chicken and it was very good, when I got home 30 minutes away but I was hungry when I ordered my late lunch. When I came in personally some of the employees I perceived had the "what is it this time" look. As I left the inner vestibule door closer is bad and smacked my arm and took a small hunk of skin to add more drama to the whole KFC experience. I wrote to KFC.com using my receipt and got NO REPLY so I am letting everyone know at this point, do a spot inspection and flip your chicken over...

Overall good experience. I looked on the mobile app while we were on our way and it had an offer for an 8 piece bucket with a choice of 3 sides (Side Lovers Meal). Since we arrived before I had the chance to place the mobile order I went inside to order (drive thru was packed).

Their normal 8 pc bucket meal comes with two (2) mash potatoes & gravy and one coleslaw & 4 biscuits and you cannot swap out sides. Who wants two orders of Mashed Potatoes? Not me!

I asked for the Side Lovers 8 pc bucket meal, but the manager running up my order said that I could not order that in the restaurant. It would have to be ordered on the mobile site. It's the same price as the 8 pc bucket meal so I don't know what the issue is.

I didn't have time to set up payment options on the Mobile site and order it, so I asked her to only put one mashed potato in my order.

Next time I'll order it on the mobile app.

Food was same as always. Decent and quick.

Why are their wings so small? It seems that the bones in the wings are always broken into small pieces (crushed) and you have to be careful when chewing it... constantly pulling out...

Not Bad, was in town for the weekend and stopped by for a 20$ Fill-Up. This was Friday, Jul 3, 2020, around 7 pm/est, drive-thru.

We travel a lot and Always go to KFC first for dinner upon arriving to a new city/state. We always order the $20 Fill Up, Original, and swap out one of the 2 Mashed Potatoes for Corn. There is never an issue and many KFCs offer you to swap during the order conversation.

Today, we ordered and stated Original, swap a Mashed Potato out for a Corn, Paper Plates, and Hot Sauce, Ketchup, and Honey as we are in a hotel. We were quickly told, "You Cannot Swap" and "We Do Not Have Plates." Would have driven away but was only a mile from our hotel. We received= all the condiments but did not like the no side swap and no plates. How about we offer give a small box or something for the hotel. We eventually got plates from the hotel upon arrival. A little more compassion and care would go a long way when you do not have something a customer is asking for and is not an unreasonable request. Just our 2-cents....