Dunkin' — Restaurant in Elizabeth

If I could do zero stars, this this issue is resolved and a refund was issued even though I ended up throwing out the free latte…customer service matters….

what happened…came in smiling 🙂 ready to order, excited for no line…the lady seemed pleasant enough and returned a smile, I ordered my latte, bagel, a donut, and some munchkins. I was surprised of the total, but I figured let me not question, just ask for the receipt and there it was the extra charges. Very annoyed, but just requested that the extra charges be returned to my card instead of cash since I had my hands full with my child and the items ordered and they had the most disgusting attitude probably because they didn’t know how to return the transaction in retrospect, but that wasn’t communicated in the moment. The english level needed to communicate was not there and it was frustrating as I had to go back to work. I was told I had go wait 30 mins for the manager to come do the transaction while at least 5+ people place their order and were on their way. The attitude, lack of communication, and the transgression of overcharging me made me stand up for myself and say hey this is not ok and someone needs to fix this, I have to return to work.

Finally Ms. ALA comes in to rectify they situation. She even offered to refund the latte, which I was not even looking for…but thanks. All I wanted was to be charged for what I ordered.

My card issuer said it takes a couple of days to see this return come back…so will be back to update if that return doesn’t occur.

Needless to say, this was upsetting experience on this early morning, but the 2 middle age women that was nasty and rude for their lack of attention will not ruin our day, look at your receipts y’all and the universe is not on your side ladies. Good luck with that behavior in life.

oh I’ll make sure to review this visit...

Stop by there everyday when I'm in NJ. This morning going through the drive through, pulled up ahead of the ordering mic and skipped ordering by mistake, was distracted, got to the window, apologized and told the kid at the window that I skipped by mistake, he was OK, girl next to him was not happy and asked with a mean attitude why I skipped the window, that I should've ordered ahead, I explained to that I made a mistake and if it was a problem not to worry and I'd leave, she said it was fine this time just to next time order ahead, but in a really pissed off tone, as if I never used the drive through and was not allowed a simple mistake. Just threw me off early in the morning on my...

the worse experience ever..............about a year ago the had an offer if you buy the coffee cup for $6 you will only have to bring it back and the coffee would be $1.69 today i went tru the drive thru and the cashier stated that that offer is not longer valid!!!! so how is that Dunkin Donuts!!!!!! states that kind of offers............make the customer believed that you will get a bargain and it actually not!!!! where is my...