KFC — Restaurant in Elizabeth

I wonder how this place has not yet been shut down by the City's department of health. This is not a hit or miss restaurant but a constant miss. It's been going downhill for years but now it is a lot worse. At times I crave my good old days KFC fried chicken; therefore, every now and then I humbly stumble by. My latest visit was on Jan 6, 2022, after a long wait I was told that my extra crispy chicken order suggested by the Cashier was not available, since they only had the original; after a brief exchange I nodded to that one but when I came home I was shocked to see two huge pieces of breast that seemed like picked from a garbage container, I was brave enough to taste it and it was not uncooked but literally almost raw chicken. I wrapped up all the pieces purchased and went straight up to the dumpster. The young workers in that place need to trained, retrained or recycled to other industry that have nothing to do with food. Gross...... I attempted a phone call to report the incident instead of going to the media but of course no one picked up and voice mail is not even set up. Disgustingly unhealthy food....! Last try after plenty of misses... I will not...

I am writing to formally express my disappointment regarding a recent experience at your establishment. I placed an order and waited patiently, only to be informed seven minutes later that my food was not yet prepared. Upon requesting a refund, I was told that your restaurant does not offer refunds — despite the fact that I never received any food.

To make matters worse, I was offered an item worth $4.99 as a replacement for the item I initially ordered, which was valued at $6.99. This was not only unacceptable but felt like I was being taken advantage of. When I requested the name of a manager or the franchise owner to escalate my concerns, the employees claimed they did not know and didn’t even check their paychecks for such information.

I found this experience to be unprofessional and incredibly frustrating. After spending 30 minutes dealing with this situation, I left without any resolution. This level of service is unacceptable and not what I expect from a community restaurant. I would appreciate it if this matter is investigated and addressed appropriately.

Chairmans complaint going in today as well. I would rate this place a 0 if I...

I placed my order via doordash-4 meals for my family. 2 Nashville wings 5 piece one with fries one with mashed potatoes both came with drinks. Next 3 piece tenders coleslaw meal and a drink and lastly extra crispy 2 piece with fries. I RECEIVED TWO ORDERS OF 5 PIECE WINGS NO FRIES NO MASHED POTATOES NO SAUCE ON THE WINGS-THIS WAS A COMBO FOR EACH. NEXT RECEIVED NO COLESLAW THEN RECEIVED ORIGINAL RECIPE CHICKEN WITH A HALF EATEN ORDER OF FRIES. I DID NOT RECEIVE NOT EVEN ONE OF THE 4 DRINKS THAT CAME WITH THESE MEALS. NOR ANY OF THE SAUCES OR UTENSILS I REQUESTED. DO NOT EVER ORDER FROM THIS LOCATION. CLEARLY THEY ARE LAZY AND PROBABLY HAVE NO INVENTORY. I TRULY REGRET THE OVER AN HOUR THAT WE WAITED FOR THIS DELIVERY WHICH SHOULD HAVE ARRIVED IN 35 MINS. I WILL NEVER PURCHASE FROM THESE PEOPLE AGAIN. I HOPE YOUR FRANCHISE OWNER READS THIS REVIEW-AS A FRANCHISE OWNER MYSELF I AM DISGUSTED!...