Papa Johns Pizza — Restaurant in Elizabeth

If I could give zero stars, I would. I placed an order through the Papa John’s app — my card was charged, but the order never showed up as received on the website. To make sure everything was okay, I called the store. The cashier said they didn’t have my order. I told her I had the receipt from my bank showing I was charged, so she asked someone for help — I believe his name was Mohamed.

Mohamed claimed to be the manager (which was a lie) and was incredibly rude on the phone. He didn’t answer any of my questions, didn’t try to help, and hung up in my face. I had no choice but to leave work and go to the store in person to get this figured out.

When I arrived, I was told the actual manager wasn’t even there. Thankfully, the cashier, Maria, was respectful and took the initiative to call the real manager so we could resolve the issue. The problem eventually got fixed — but my lunch break was completely wasted, and I had to go back to work without even getting to eat.

It’s unacceptable for someone to lie about their role and treat customers like this. Whether Mohamed is just a cashier or makes pizzas, he should NOT be pretending to be a manager and making situations worse with his attitude.

Customer service here is seriously lacking — and I won’t be...

Very upset right now. The person I spoke to on the phone told me it was going to take 30-40 minutes for my food to get here. We called back requesting that when they come they go to the side door because the front door is the neighbors house they said okay no problem.Then once they arrived 20 minutes late the delivery person called me saying they’re outside I send my boyfriend out to get the pizza and the delivery person would not get out of their car. They were telling me on the phone that they wouldn’t get out or deliver it because they can’t see his face and then went on to say he was wearing a mask which he was not and was to me a prejudice remark. Then I said okay hold on I will come outside and when I came outside they said they still can’t see our face and told me I can call the store. Since it was past 12 when the food was SUPPOSED to be here before that, I couldn’t call the store to tell them about the situation. After telling me that they then drove off while on the phone with me...

Horrible customer service. The manager there has a disgusting attitude. If you want quality service do not go here. I simply asked why was there only about 5 pepperoni on the pizza and was told by one of the workers that it was under the cheese. Who puts pepperoni under cheese. You all need proper training on how to make pizza. If a customer pays for a pizza it should have ample amount of toppings. I did not make a issue but he said “that’s how we do it”. I was going to pay extra for more pepperoni and to cook the pizza longer because the pizza was so thin that the cheese was falling off. He proceeded to give me a refund instead of simply cooking it longer and putting extra pepperoni. If you can’t work with the customers then you should not be working in what should be a customer friendly environment. I was not rude at all I just wanted more pepperoni. What is wrong with people these days you can’t ask for something without there being...