Dunkin' — Restaurant in Elk Grove Township

I’ve been coming to this location since I moved to the neighborhood just because it’s the most convenient to me. The type of service I get is extremely different from what time of day I happen to visit. I’ve been in at 11 and received snappy service and cold and soggy food. This past week I’ve visited a few times in the late afternoon and seen the exact opposite. The two people running the store were extremely friendly and attentive, made sure they got my order right and made me delicious food. One day in particular there was a bit of a wait maybe 5 minutes or so and the young woman was very sorry for the wait and gave me a free extra donut as an apology. During the time I spent in the store I noticed them having a great time working together which reminds me of working at Dunkin with my college roommate a few years ago. It’s so nice. Morning crew needs to learn a lesson from these two. Especially about those hash browns. I hated the cold and soggy hash browns that morning crew gave me. But the nice hot and crispy ones that the young lady gave me were perfect. I will no longer accept hash browns or food from any other employee besides her. The tall man in the morning with dark hair is the most unpleasant to be around. Obviously hates his job. Needs to be fired as he is extremely rude and never smiles. The woman that’s usually with him seems way too defensive all the time. Can’t even acknowledge there was an issue with my order without her giving attitude immediately. I will only be coming in the...

I wanted to share feedback about a disappointing customer service experience I had during a recent visit to your store.

When I stopped in to grab some donuts, the cashier repeatedly asked me the same question three times, even after I had already answered her clearly. When I politely pointed this out, she rolled her eyes and dismissively flicked her hand at me, which came across as extremely disrespectful.

I later asked for a muffin, and her tone and body language were rude—she didn’t speak to me, but rather at me. At one point, she said something I couldn’t even hear clearly due to the loud, profanity-filled music or video playing on a nearby TV, which was not family-friendly and created an uncomfortable environment.

To be fair, one of the gentlemen working there was fantastic. He was friendly, attentive, and stepped in to help—especially when I asked for the restroom key that the original cashier had completely ignored. His professionalism really stood out.

I hope this feedback is taken constructively. I’ve always enjoyed Dunkin’, but this experience fell far below expectations. The environment and staff attitude (with the exception of the gentleman) need to...

I picked my 5yo son up from school and we wanted some ice cream. Ok, well I wanted some ice cream and he didn’t object. So, I told him we’re going to a cool ice cream place with real ice cream and a bunch of different flavor. He seems excited - me more so. We arrive and the location looks nice and new. Walk inside and my son says “fancy”, because it’s a pretty new location and it’s nice inside. They even have their own little mini conference room for business meetings. 3 employees at the time and when I ordered my son’s vanilla shake there seemed to be some sort of inside joke going on between the employees. Was it about me? My son? The prospects of another dimension accessible through a space time work hole? Idk, but it made me feel kinda uneasy. I then ordered my mint chocolate chip shake and the same snickering again. Hmmmmmm... not sure what to make of it. The shakes seemed pretty pricey but it is real ice cream and I think Oberweis down the street is pretty similar. So, 3stars overall, but maybe they just aren’t used to in-person customers yet? Idk. Maybe next time things will...