Oberweis Ice Cream and Dairy Store — Restaurant in Elk Grove Township

Nothing to do with the restaurant or quality of product Oberweis as a brand is fantastic! Now the service, employees and the manager Imran absolutely terrible! I waited 15 minutes for a single sundae. Was an online order and ample time to have it ready when I showed up. 10 employees all whom which pointed fingers at each other not knowing what’s going on. Imran the manager sitting at a back corner table with a friend… I thought he was just there as a guest. Nope! Just socializing and eating ice cream, ice cream that was brought to them while paying customers we’re waiting. I had to ask 3 times for my order. Only one other employee apologizing and trying to wrangle someone to do their job. Only 3 other guests ordering the entire 25 minutes. No excuses! I understand if you’re training new employees… then actually train them, don’t sit in the corner on company time and let them manage themselves. After asking for a receipt 3 times, Imran then came from his corner table, got confrontational with me, told me I’m not his guest, he doesn’t care that I’ve been waiting and he didn’t care that I had online orders to deliver. Then proceeded to make me cancel my order, more money out of my pocket. Then the best part, told me he was going to then call the cops on me. I tried to explain that every person who walks into your store is a guest, guess what I don’t just deliver ice cream I’m also a consumer. I’ve never experienced anything like that in my life and I’m absolutely shocked. I was calm and cool and didn’t raise my voice and I wanted to! Imran you don’t know how to be a manager and you certainly shouldn’t be in charge of teenagers trying to earn money! I’ve reported you to Uber Eats for your unprofessionalism and your inability to perform your duties. What should’ve been accomplished from start to finish for delivering 1 sundae, 1.7 miles from restaurant to residence… 15-17 minutes. Instead it took 32 minutes and 17 seconds to complete. I’m still bothered by the experience days later! If this is how Imran talks to people on a regular basis… dismissive, unprofessional, inappropriate, confrontational and condescending. All I asked for and needed was my receipt and the sundae packed properly for...

I had a large shake today at 2pm. It’s now 9pm and I still feel full and satisfied. Yet, I want another… and another… and another! There’s something about an Oberweis chocolate shake made with real ice cream that dominates all others in the World of Shakes. If there was a Battle of the Shakes, these would come out victorious. Even though I still don’t think I pronounce the name “Oberweis” correctly, I risk my friend’s taunts to go there over and over again. I really want to give this location 5 stars, but one night I saw the “open” sign lit up and pulled up into the Drive-thru to learn they were really closed. I them pulled up to the drive-thru window to let them know the open sign was still on, and I saw the employees hiding from me. It was kinda funny actually but also a bit strange. And not Dr. Strange superhero kind of strange. If you go to this location, while they are open, you will be pleased and satisfied, just like I am...

I am writing to inform you of a pending lawsuit.

On 03/23/2025I visited your establishment with my one-year-old and four-year-old children to purchase ice cream. After waiting in line for 25 minutes, I was charged for three items. Upon arriving home, I discovered that my order was incorrect and missing an item.

When I returned to inquire about the discrepancy with the same employee who served me, Emran, who identified himself as the owner, became confrontational and attempted to fight me. The police were called, and my money was eventually refunded. During this incident, my one-year-old child was left in the car and nearly suffocated due to the delay.

I am currently at Lutheran Hospital with my one-year-old. Once we are discharged, I will document everything and provide it to my lawyer. I will not tolerate this disrespect, especially as it endangered my one-year-old child.

I look forward to seeing how Mr. Emran will handle...