Otto's Restaurant — Restaurant in Elkhart Lake

Otto’s is by far the worst restaurant in Sheboygan county! We went there to experience a nice lunch in a nice hotel. We were seated and ordered cocktails. It took 45 minutes to get three Bloody Mary’s, and they only had two other tables to wait on. The waitress came for our food order way before we received our cocktails. It took exactly 1 hour and 5 minutes to get our food which consisted of three sandwich specials and two cups of soup. One sandwich was the Italian beef sandwich made of sliced prime rib which was supposed to be served with aujus which was not provided. We requested it and it took another 15 minutes to get which by that time the sandwich was cold and dried out. Two of the sandwich specials did not get fries, which was included according to menu. The same two ordered cup of soup and waitress said they swapped soup for fries. The menu did not say soup or fries and there was an extra charge for soup as an add-on. Which is what was wanted. Had to wait again for the fries. All sandwiches were dry and unappetizing. Service was horrible. It should not take a total of one hour and 45 minutes to get a lunch consisting of sandwich and soup. They did comp us for one of the sandwiches but that really does not make up for the amount of errors and time to get your drinks and food orders. Will never be going...

This by far has been the worst restaurant that I have experienced. It was a buffet style breakfast. It took 30 minutes to be seated. There were multiple tables open in the restaurant but people were left to wait. Had groups seated before us even though they came 10-15 minutes after us. When we were finally taken in to be seated and went out to get our breakfast from the buffet they were out of several things. Waited for them to refill. Then as we ate not a single waiter or waitress came to our table to offer us something to drink. My husband got up and went and got our table a pitcher of water. Still no one came to our table to offer coffee or to ask how our breakfast was. When we were finished and wanted to pay for breakfast my husband had to ask a worker when we would get our bill and where we pay. I proceeded to tell the waitress that not a single person came to our table the whole time we were sitting. Our table of four were definitely...

We stay at the Osthoff every year for a marriage retreat. This is the first time we have eaten here though, and it will be the last. We went for breakfast this morning. We arrived at 7:53am and it was not too busy. We ordered 2 omelets. Around 8:35 we were really taking notice how long it was taking. Waitress didn't bother coming back or letting us know why it was taking so long or anything. Our retreat session was starting at 9:30, so we were discussing just leaving. At about 8:50 we decided next time the waitress walked by we were going to just tell her we couldn't wait any longer and go. Then at 8:55 she came out with our food, so we just ate quickly. We ate and were out within 10 minutes once the food came. Food wasn't good either. Eggs seemed like the kind that are poured from a carton, and texture felt like they were reheated in a microwave right before they were brought out. Definitely not worth the time or money...