8:30am Monday 7/10/2023 The service was atrocious, and I don’t say that lightly. “How many doughnuts are you getting?” That was the greeting I received. The employee then slams the boxes on the counter and proceeds to (seemingly reluctantly) fill my order. As I’m going through the list of doughnuts in my head, I unknowingly ordered them the wrong way…insert confusion where necessary. The employee interrupted me and said, “Are you getting any more premium doughnuts?” Well seeing as I’m not an employee, I do not know what a “premium” doughnut is. However, because I have some level of intelligence and life experience, I’m assuming they’re filled or anything without a hole in it. As I’m trying to rethink the order, because of course I’m ordering for each person in my family instead of by premium or not premium doughnut 🙄 “1 chocolate frosted yeast doughnut.” Her snappy response? “They’re all yeast.” I just looked at her for a few seconds because I was somewhat baffled at her behavior. Side note: They’re not all yeast, they do now have cake doughnuts, just not chocolate frosted ones. I digress. She filled the rest of my order and then slammed the doughnut boxes up on top of the glass case where they nearly slipped off. Any other time I’ve been here they carry the box to the register behind the counter. The checkout process was as expected, rude and unpleasant, same employee. This was a horrible experience at Rise’n’Roll…horrible. From the moment she made the first encounter with me until I finished checking out I felt like a major inconvenience to this woman’s day. I am appalled that anyone in the service industry would behave in such a way. I didn’t know the original owners before it blew up into the franchise that it did, but I think they would be mortified to have this woman represent the name of Rise’n’Roll. After this experience I have zero desire to return.