The Tipsy Biscuit

I really really wanted to like this place. I understand it's new and there will be hiccups but one thing that can help with that is great customer service, which this place is lacking. I think they're lacking that and basic skills needed to run a restaurant.

First off, the wait was extremely long. It wasn't very crowded at all, this place is just extremely slow. We put our name on the list at 1245 and were not seated until almost 145 and they closed at two. There wasn't a line of people waiting before us or anything so it was strange that it took so long. I think maybe they were short staffed and disorganized.

After being seated we were told they weren't serving lunch and that they were out of biscuits, Turkey sausage and one kind of waffles. I only came for the biscuits so it was quite disappointing. My friend asked if they could make more and she was told no, and that they would not make anymore until Sunday. Which is understandable, I guess. I didn't think biscuits were all that complicated and with them having the word "biscuit" in the name, you'd think they would ensure that they had plenty.

The absolute worse part of our visit was the way the food came out. There was 3 kids and 3 adults in our party and 2 of the adults food came out first. They had a breakfast burrito and chicken and waffles and home fries. The rest of us had ordered simple things: pancakes, bacon, scrambled eggs and home fries, and one order of chocolate chip pancakes. It was another 10 minutes before the chocolate chip pancakes and bacon came. The rest of us sat waiting for well over 20 minutes for our plain pancakes. You would think pancakes would be quick and simple. By the time the three of us got our food the rest of our party was completely done eating. It was very frustrating. Our waitress was new and forgot nearly every thing that I requested, like butter, straws syrup etc. That wasn't that big of a deal because mistakes happen. But I was truly baffled as to why it took so long for our simple order to come out. The 3 of us that ordered pancakes were the very last people in the restaurant served. It made no logical sense as to why plain pancakes would take an hour to make vs the fried chicken and a breakfast burrito which was brought out first.

I probably would not go back just because of the service and the food wasn't that great. The pancakes were decent. I tasted my friends chicken and it was flavorless with no seasoning. I did have a side of home fries that were pretty tasteles. The bacon was ok.

I will say that they did not charge us for our meal which I thought was very nice. But the waitress did make sure to tell us that they were comping the meal this time but that we needed to understand that they were a new business and that the wait will probably be long next time and they wouldn't be able to give a discount next time. I thought it was a strange statement because I never once complained about the wait, I actually didn't complain about anything because I could tell she was flustered. I did express disappointment about the biscuits and that was it. I felt bad because I forgot to tip the waitress, I always tip because I know they work hard. I just had a headache because I hadn't eaten all day and it took forever to get our food.

I do hope they get the kinks worked out, I love supporting small business but there wasn't anything that would make me come back. I love biscuits but I can't fathom waiting that long again and then them possibly being out of biscuits.

I gave it 1 star for the pancakes and the fact that they comped our meal (even though I felt like the waitress tried to make us feel bad for them doing that)