Dunkin' — Restaurant in Elmwood Park

Horrible, horrible, horrible. The wait time is ridiculous. Not sure if they hired turtles to work inside or actual people because you wait at least 25- 30 minutes for your mobile order, inside or the drive thru, And they never get the order right! The ice tea is always watered down because they are too lazy to make a new batch when it gets low, they just add water to it to the point when you get your drink it looks like water with a dash of brown food coloring! It tastes like pure water! The people working the drive thru are rude and they make you lean halfway outside your window to grab your order verses extending their arms to hand it to you. This is the worst DD I have ever been too. The owner is rude and does not acknowledge complaints or try to rectify them. No clue why they moved to a larger location because they are not able to handle a simple order. Mobile app should be faster service.. i order 10 minutes before going and still end up waiting 25ish minutes to actually get my order. Very terrible...

My husband and I had a very disappointing experience at this Dunkin’ Donuts location. When we visited for the first time at 6:30 AM yesterday, he ordered a small latte and specifically requested a small quantity of milk. Despite clearly mentioning this preference, the staff member (lady) ignored the request and didn’t inform us. When my husband reiterated his need for less milk, explaining that we go to workout in the morning and can’t have too much milk in our coffee, she started arguing and called over a co-worker, making a big deal out of it.

We have been to many Dunkin’ Donuts locations and always had pleasant experiences, especially at the one near our house where the staff does a great job. However, this particular visit was frustrating and unnecessary, especially considering the cost of the coffee. Everyone deserves to have their coffee made correctly without unnecessary drama. Unfortunately, this location failed to meet our expectations and left us with a...

I called to ask about the menu. I asked a genuine question of how much there water costed because I couldn’t see it online. Honestly right now I’m not in a good state with money and mental health. So the woman who picked up the phone it was Tuesday June 25th around 5:45 PM and whoever was working the phone was very rude and told me to me to get a life and hung up. I don’t know if she thought I was trying to play with her, so I called her again saying sorry I’m not sure what happened and then asked the question again “How much is your water” and she said go to your sink and fill it up, then I told her “i’m sorry, but I’m not able to do that right now I don’t have a house I’m just close to the dunkin and needed water for my baby.” She then said come inside and you will see what happens. I said wow you’re rude and she told me to kill myself. So I wish I got her name and I really do hope she loses her job because there is no reason for anybody...