Rally's — Restaurant in Elyria

Everytime I go to this location, there is an issue! I am a door dash and Grub Hub partner but I dont ever expect to be disrespected at any location! So what occurred last night, happens OFTEN at this location!! Around 8:52pm, I accepted a Grub Hub order. The left side of drive thru is for pick up orders, and the right hand side is for customers placing orders. I pull up and I go to the correct side. Not one, not two but THREE employees looked at me through the window and made eye contact which shows they are aware I was sitting there! After 15 minutes of sitting there, not a single person has bothered to come to the window to acknowledge me! (again, this happens almost every order from this location). After noticing that other people coming after me are going through the other line and are getting service in and out, I decided to pull to the other line so that I too could get service...mind you, this order was marked as READY, and available for pick up. A caucasian young girl came to the window with an attitude, at first, she tells me there is no such order. I asked her to go back and check cause that was not accurate. The girl comes back to the window and told me to go back to the other side. I refused!! If I didnt get assistance on that side, and they were giving me a hard time at this window, why in the hell would I move back to get no service! Just plain ignorant!!! I hear a young boy, not a man, but a boy! Start yelling that I need to move to the other side. Instead of coming to the window, he was yelling and cursing at me in the middle of the store and comes to the window and literally yells and slams the window in my face! Just wow!!! So the order was sitting there ready but instead of just handing it to me and moving on, they all refused, the order was sitting on the counter where I could see it! But the drive thru line was getting out of control and even people were leaving. These silly employees had the nerve to contact Grub Hub and tell them I was holding up there line and refused to leave! Lmfao!! Y’all can’t even be serious! All of their attitudes were disgusting. Three employees last night are all responsible. Not a single one of them was mature enough to just give me the order. How dare this staff act like I did something wrong. Needless to say, I can only imagine that my experience is the same as other drivers. I sat there for 40 minutes for an order that was ready! I ended up leaving because at that point. i was wasting time and money waiting on an order that they never intended on handing. So pathetic...

Literally sat outside the restaurant nobody was in line at all no customers pulled up at exactly 10:01 and sat outside the drive through until 10:09 with someone saying we will be with you I asked several times is there a wait on food no there is no wait she stated so then I asked after a few more minutes when may I place and order nobody was in restaurant or outside at all. I then asked may I speak to a manager another girl comes on if you can’t wait you can go somewhere else it’s only 2 of us here then may I ask what is taking 8 minutes just to place an order for a fry. She then got smart and started screaming have a good night and being rude come to find out another lady outside the door looking as if she was coming in to work I asked her what’s her managers name she said Courtney. So please advise waiting outside and nobody is at the restaurant customer wise and then getting screamed at after being nice to figure out what the problem is just to take my order waiting in line that long was very wrong and disrespectful for lady to come the...

The food is always hot, fresh and tasty so let me start by saying that. This restaurant is less than 3 minutes from my house so I stop here about once a week. I am always happy with the food. The service on the other hand is terrible. Either my order is wrong, missing items, or the staff is completely beyond rude. No greeting, constant attitude and snapping back when you tell them you're missing items, they'll hand you your food and not say a single word. And the funniest part is the management must not care because I have seen SO MANY reviews where the customer has stated that the staff was rude and they will reply and say the same thing. Something along the lines of " this is not the impression we want to leave, blah blah blah etc. Yet no improvement. I have never written a review on Google but this place has dragged it out of me. If you want good food and to be treated like you're a nuisance to the staff then this is the place for you! Good luck, I will not be returning again. I'll drive the extra 10 minutes to go...