Village Ice Cream and Candies — Restaurant in Emerald Isle

We have come here for many years and the little shop is cute with lots of options, but most recently, it was OVERRUN with customers. I felt bad for the people working - lots of them are young people and that kind of chaos can be very demanding for them. The line snaked and curled around the store… it took probably 45 mins to get our ice cream and unfortunately, because of the amount of people and the heat outside, the ice cream was extremely melted (or melted by the time we got to the table outside). It was running down our hands and turned to soup in our bowls. The ice cream itself is very good and I love the waffle cones! Prices are high, but I recommend the waffle cone as you seem to get more quantity for the dollar than just ordering a cup of ice cream. Would definitely recommend this place, but not on a busy night. Try to find a time of evening where the line isn’t so long and I think you’d be happier with the consistency of the ice cream. Reading reviews it’s definitely a town favorite. I don’t like how the owner responds with some attitude sometimes to negative reviews, as I think critiques can only make a business stronger. So that’s the only reason I’d hesitate to frequent a business (if the owner doesn’t seem open to feedback) but I hope she treats her employees amazing, because they are some really...

Absolutely unprofessional. Village Ice Cream constantly advertises that they’re hiring, but when a college student takes the time to apply, follow directions, and reach out as told, they get completely ignored. No responses, no follow-up, just ghosted over and over again. Why say you're hiring if you're not going to communicate or follow through? Wasting people’s time like this is beyond disrespectful. If this is how they treat young people trying to work for them, it speaks volumes about the management and likely how poorly they treat customers, many of which are tourist and want an enjoyable experience. Do better.

In response to the rude (and grammatically challenged reply). The woman who took the application said verbatim "come in when you get back from school and we will put you on the schedule". Yet did not follow through with their side of the conversation. Stop being so rude and defensive, take responsibility for dropping the ball and putting a kid that planned around your instructions left to scramble for a job...

This was our first time here and we were really looking forward it. There was a fairly long line ahead of us but it moved quickly. We were the last in line, but the lady serving us rushed us to no end. I told her what my grandson wanted and even showed her a picture of something they had on their website and she didn't give us anything close. The ice cream was good but the service was terrible.

You're reply confirmed what I said. While you did say that the dish came from the gift shop next door, I didn't hear you mention it was from 5 years ago. That's irrelevant because I declined the dish. But the rush, the bluntness, the "hurry and get out" and now your response confirms my review. I'm not a mean person at all. It was an accurate review and I slept well, thank you. Not exactly how a customer would expect an...