Subway — Restaurant in Englewood

Very weird experience. I went in with hopes of breaking my fast, with a #45. I was the only patron at the time and there was another guest sitting eating their meal. I asked for a #45 with bacon. The first worker put the chicken and bacon in the designated containers. The other worker told her something as she grabbed the bacon. The worker then put some of the bacon back and placed the containers in the toaster. She asked what kind of cheese and I asked for the Monterey cheese that comes on it. The other worker had the wrap and asked what else did I want on it. I said extra red onion and some banana peppers. She put four onions on the wrap and placed 3 banana peppers on it. The other girl had pulled out the containers from the toaster by now. So the girl with the wrap asked me did I want any other veggies and I told her just extra onion. She precedes to tell me that they have a veggie policy and can only put two red onions on a wrap and that extra would be two more slices. I asked if I’m paying for extra what difference does it make? She said that it’s subway policy. This is the only subway I’ve been to that said this to me. I shared that I had been to other stores and no one has ever told me no to extra veggies at any subway. She said that this is subway policy and this is how this store does it. So I told her never mind and left. This is a crazy policy and cost you a sale.. wasted my time… and now wasted food for subway all because she refused to give me more than for slices of red onion. What happened to Order how you want? It was very rude and it’s sad that she felt she needed to assert herself to that level when all I asked for was...

RUDE !! Apparently, it’s an inconvenience to walk-in and have one sub made. The girl working this evening asked if I had an online order as soon as I walked in- when I told her that I didn’t - she immediately rolled her eyes so dramatically , and took a loud deep breath as she was walking up to grab the sub paper . I immediately felt very uncomfortable and unwelcome in that moment since I was obviously such an inconvenience to her- so I told her , “It’s fine, I’ll just go somewhere else.” and just left. She prob wouldn’t have made me a good sub with that attitude anyways. I just hope it made her night a little easier on her that I left, since she must’ve had a rough day. I get it, we all have bad days- but please don’t take it out on others or spread your negativity… leave it at the door!!!! Thankfully, I had a way better experience with the nice young lady working at Hoke Rd location tonight & I was sure to let her know she was doing a great job and that I appreciated her kindness and friendly customer service . I literally NEVER leave reviews , but this struck me for some reason tonight. It just reminds me that I want to show more appreciation / recognition to the workers with positive and friendly attitudes to thank them and let them know they are...

Put in for an order online. Got there to pick it up around 8:30pm on November 26th. Apparently the young lady behind the counter was having a bad day because she asked me what I had and I told her my name. She said she didn’t have it. I asked “is this not the Taywood location?” She again asked my first name. I repeated it. She said again, “I don’t have it. I have an order for…” (my last name.) I said that would be it. I wasn’t aware it was under my last time. She brought it over and put it I the counter than slapped the paper cup down almost knocking it over and then disappeared into the back not to be seen the rest of the time. Even the guy in front of me looked a little taken back by the attitude. She just left the one guy by himself to finish the large sub order before me. This isn’t the first time I’ve noticed her be short and snide with people. Other staff members are very...