KFC — Restaurant in Enterprise

We came for lunch; dine in. The clerk asked were we dining in or taking out. We stated clearly that we were dining in. We ordered two two-piece dinners. My husband specifically asked for white meat. Our food came to our table with the food in a bag inside two take out boxes. ??? I guess the kitchen didn't understand that she said "dine in" when putting our order through, plus she didn't correct that herself. Apparently they don't care about the little things here. The husband did not get white meat, he got a thigh and a wing. A wing is considered white meat so I guess they decided that satisfies the order. The chicken was okay however, he asked for the crispy kind of chicken and he got original. He decided to eat it so we could go instead of waiting for a correction since they claim they cook your order when placed. The coleslaw is too tangy and watery. During our meal the manager was working the drive-thru and giving orders to the cook and order filler in the kitchen in a very loud manner. The order filler was a woman who kept giving him backtalk every time he requested something be done. He told her she had orders backed up and she said " I'm talking to somebody!". So I guess she's there to talk on her phone or to talk when she should be working? Then, he starts arguing with her about that and she argues back and they both were loud and it was very disconcerting trying to eat your meal in an environment like that. Corporate office needs to be aware that this location needs to teach people how to do customer service properly and how to make their experience in that store a good one. She should have done her job without an attitude and he should have taken her to the back to speak to her about that; not air it all in the public environment. No one wants to hear junk like that going on when they're trying to eat! So we quickly finished our meals and left. We will...

Where to start? Firstly when I arrived, the establishment was open but the lobby doors were locked. I returned to my vehicle and entered the drive through line. I selected the 8 Piece Family meal which was advertised @ $19 and some change. After ordering I was told the amount due would be $27 and some change. When I got to the window I asked how the meal went from $19 to $27. The employee stated "THEY" I'm assuming KFC Corporate, need to change that sign. WOW so now an 8 piece meal w/2 sides and 4 Biscuits is almost $30? Upon arriving home the nightmare began. The only thing that was partially right was the mashed potatoes and gravy. I had asked for all dark meat as well, DID NOT GET THAT FOR SURE. ALL of the chicken was WELL overcooked, as well as the biscuits which were like hockey pucks and crumbled like toast when you bit into them. Out of an 8 piece we got 2 legs, 2 breast, two thighs and if you can call them tiny little overcooked things wings, two of those (See attached picture). I have always been a big supporter of KFC but NO MORE. I feel disappointed, embarrassed, Cheated and angered that I had to present this horrible meal to my family and mother in law as Dinner. I hope someone from Corporate gets this establishment squared away. Too many other options for chicken within a couple hundred feet of this location. Thanks for the good times and delicious food back in the day KFC but we just are not there any more. Good luck and take care. Good bye...

The service was fast and friendly, However we were from out of town over an hour away and we stopped to get dinner. I ordered the 12pc tender with the three large sides since it was for a family. I ordered mashed potatoes for all my sides. Didn't think about looking since it was easy enough as I pulled away which is my own fault. Got home to feed my family a quick dinner and when I opened it I had one thing of mashed potatoes and one thing of coleslaw which Noone in my family eats. I paid right at $38.00 for this and didn't get what was ordered. I decided to make the best of it and just cook extra mashed potatoes. However when I opened the gravy it went everywhere. It was all water it wasn't thick or anything just straight liquid. All the gravy mix was at the bottom of the container. I tried to fix it as well but it wasn't saveable. I very rarely leave a review but it's kind of frustrating when you live so far away and can't really do...