Kung Fu Tea — Restaurant in Enterprise

Been here maybe 4 times in the last two months and it seems as if things are getting progressively worse... Last night we decided to give it another shot (as the line at the boba spot across the street was out the door) and it was the worst experience yet.

The staff seems to care less about customers... We were 4 of probably 10 in the building, all of which seemed frustrated... Not only is the staff rude to customers but to each other... Weird vibe.

I could usually care less about music but this is a boba joint, not a nightclub... Over the top profanity and vulgarity... I guess next time (which there won't be one), I leave my kids home?!?!...

The drinks took FOREVER! Easily over 20 minutes for 4 drinks... probably closer to 30...

We quickly jammed out to the car, excited to finally have our drinks and be out of the negative environment... The bad experience only continued though... literally all 4 people were unhappy with their drink... I'm no drink expert but they were so bad, it's almost like the staff had no clue what they were doing... Those couldn't have possibly been the recipes...

Before writing this review I was like... "I'm gonna call em... Surely, they'll appreciate the feedback and make it right"... First some one picked up the phone and hung up on me before anyone said anything... second call, they didn't even pick up, just rang so here we are...

Get it together Kung Fu Tea... I try to leave only positive reviews but my experiences with y'all have...

To clarify, the store sent the drink with boba in the product, which should not have been included in the order. We called the store, were told they "we're busy" and could not send someone out with a replacement. Our drinks didn't even come with the necessary straws, so we had to take the drinks out of the containers in order to be able to drink them, and syphon out the boba from one of them. The ladies we spoke to, gave the names of "Pearl" and "Em" and said the owner's name was "Sammy." We asked to speak to a manager so that we could possibly get a refund, and were told that they "don't do refunds" and that they would "put a note next to the cash register" with our names so that we can "come back" to get another 2 drinks...which in this time of isolation, we do not do in order to minimize our entry into public places. The customer service was completely lacking on this one, and we couldn't even get a clear answer as to whether it was the driver's fault that the straws were not included, or if it was theirs, so that we knew whether to tip or not. WAY too much confusion for an order for 2 drinks....

I visited Kung Fu Tea at this location today and was surprised to see only one employee working and handling all the orders. I completely understand how overwhelming and stressful that can be. That said, the customer service left much to be desired. The employee was visibly irritated, mumbling under her breath, slamming things in the back and not making any effort to communicate clearly or courteously. Instead of handing over drinks or placing them down the counter, she slid them across the counter, which felt dismissive. When I noticed that the boba was missing from my drink, a small and understandable mistake, I politely asked if she could add it. In response, she snapped her fingers as I was handing over the cup and gave me an annoyed facial expression. She also didn’t want to make the taiyaki, which was disappointing. I wasn’t expecting perfection, especially with her working alone, but a bit of basic courtesy would’ve been appreciated. I hope the management takes steps to support their staff better and encourage a more respectful attitude toward customers, regardless of how...