Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Erie

I placed an online order at 4:05 pm and arrived at the store around 4:30. They were pretty busy so I knew my order would be maybe 5-10 minutes behind. A lady orders in front of me and they told her 45 minutes. So then I really anticipated about 15 minutes or so mine would be ready. The guy checks me out and I asked him about how long until my order was done and he told me the same 30-45 minutes. And so I asked how come if I placed my order 25 minutes ago and they just told the person in front of me 45 minutes. He rudely tells me ugh because half of the employees called out and we have a lot of orders. I said ok rudeness isn’t necessary. He proceeds to yell across the store “you’re the one being rude!” Mind you there is no way you can even tell if I raised an octave because my throat is scratched up and I can hardly speak at this time let alone yell. I even apologized to him if I came off rude, but I didn’t understand why my items were going to be so long and asked for clarification. Then when I did come back in to check on it again he was rude when i asked if it was ready. Then they started doing my order and literally threw it together. I spent $30 on my food to get a trash pizza in return and terrible customer service. The website should also be able to update expected ready time based off if the store is...

I feel compelled to write a review in support of this Papa Murphy's location. We ordered four to seven pizzas a week from the Erie location and the orders are always ready on time and with high quality.

This year, when Halloween landed on their Tuesday special, it was clear that the app system had no way to throttle orders and the orders completely overwhelmed this location. When I arrived at 4 pm the line was out the door. There could not have been more people working. Every staff member was racing to try to help people as best they could. Amazingly, the staff remained positive and helpful in the face of an astounding amount of entitlement from many of the customers in the room. I was watching them come up with creative solutions to organize orders and help people out. It was really impressive.

The Papa Murphy's app should be able to prevent a single location from being completely overwhelmed with orders. There is a physical limit to the number of pizzas that a group of people can make in a single building. I'm confident this team made that many pizzas and probably a few more.

I look forward to continuing to support this location for many...

My concerns are similar to one posted earlier. I just picked up my pizza and while I was standing in line the manager and another young employee were correcting two other employees about the pizza they were making. When I got to the register I politely remarked that I thought it would be better if that had been done behind the scene and not in front of the customer. The manager (who identified herself at that time) told me she had been the manager there for 4 years. I told her I felt sorry for those involved. Longer story, but she told me not to tell her how to do her job and in the end she told me to leave her store. I sent an email to corporate. I have been going to that store every since it opened. Although, I have cut my pizza intake down, I have never had a manager at any store be that disrespectful. I have never turned anyone in for their attitude. I am in the more mature, almost retired generation. I was just trying to be polite and give her my...