Subway — Restaurant in Escanaba

My wife and I visited this restaurant and were immediately greeted with a rude and dismissive attitude from the staff. We were asked if we needed to see the manager for no apparent reason, which was both unnecessary and off-putting.

Throughout our visit, the staff continued to exhibit a lack of professionalism and courtesy. When we requested better service, we were met with further rudeness and dismissive behavior. Additionally, the vegetable table was not stocked, and when we politely asked the staff to restock it, we were treated with frustration.

To make matters worse, our order was initially messed up, and despite our attempts to confirm the accuracy of our order, the staff made the same mistake again. After paying and leaving, we realized the error and returned to the restaurant to rectify the issue.

Upon our return, we requested to speak with the manager, but were met with more rudeness and refused the opportunity to address our concerns. Instead, we were forced to speak with the newest and youngest employee, who was incredibly unprofessional and told us to stop talking rudely.

When we attempted to file a complaint, we were told to simply leave and never return. This is unacceptable behavior from a reputable company like Subway.

I have been a loyal customer of Subway for over 20 years, and I have never experienced such a negative encounter. The staff at this particular location clearly need additional training and guidance on how to treat customers...

I wish they were more pro-active! I know that we’re in the midst of a pandemic but if an order comes through, and you don’t have toppings for the sandwich, I would expect a call or a cancellation of the order. Details: I placed an order online for 4 Veggie Delight sandwiches, and when I get there to pick it up, there’s signs on the windows, “Out of lettuce, cucumber, and Spinach”, so literally, when I get home, all I have is the bread and a bunch of olives and jalapeños! The guy didn’t even add extra tomatoes on the ones that called for it, and worse, I paid for the avocado on one, and nothing! So disappointing! A courtesy call would’ve been nice, or a gift card to make up the...

Placed on order online to be picked up I needed sauces on the side for my sub as I usually can’t eat the whole thing, guy noticed after he made it so he had to remake it.. get home to it being only meat and cheese on this sub no vegetables whatsoever tried to call multiple times to being forwarded after 2 rings. Glad I wasted $12 on just meat and cheese and they can’t be bothered to pick up the phone to fix their mistake all I want is some damn veggies on the side so it’s edible but nah they can’t even do that… guy was to busy shooting bull with someone else to remember how he was suppose to make the sub that he just...