Carl’s Jr. — Restaurant in Eugene

Credit where it's due...I've had a lot of double cheeseburgers in my life, but last night's experience at this Carl's Jr. experience is the very first time I've ordered a double cheeseburger with only one patty on it. So great job there. A memorably disgusting burger that, since this is Carl's Jr., is supposed to be of a better quality than say, McDonald's. And though I've had my share of bad experiences with McDonald's, never once have they shorted me a patty on a McDouble. This is truly an astounding level of either ineptitude or pure apathy.

What's also noteworthy about this experience is that the location was not busy at all and yet the fries were still clearly not fresh given how rubbery they were. And my wife also had to knock on the door (the lobby was closed) to let them know they shorted her an order of fries. Not sure how this happens. It's not as though we ordered a lot of food. It was two combos, which obviously should mean two orders of fries and not one.

I guess in summary, I should know better than to visit a Carl's Jr, but both Noodles and Company and KFC closed earlier than we needed, so they were not the first choice. Not specific to this location, but Carl's Jr. has been on a steady decline for many years. They want to charge you roughly around 11 dollars for a small combo, but you have to be very fortunate to ever get an experience worth that much.

I'll try you again in a few...

I kind of can’t believe I’m leaving a review for a Carls Jr., but I truly think the team that I’ve encountered here the past few days, deserves recognition. Today, I watched the team work smoothly and efficiently, especially during a rush around 12:30 pm. From where I was sitting, it appeared that each team member knew the role they needed to fill, and played it very well. The thing that stood out to me the most, because of where I was sitting, was the supervisor that was getting her hands dirty with the rest of the crew. It’s not every day that you see a team work this well. These days, there’s a decline in quality of service, especially in fast food. Here, I saw the opposite. I am sure that not every shift is like this, as we are all human and it’s hard to keep up with that kind of performance all day, every day. Often times, customers only point out things when they’re dissatisfied, but I think it’s necessary to give praise whenever things are going well.

My order was correct, tasted as expected, and it was ready for pick-up when I arrived.

The restaurant was clean and the supervisor entered the dining area a few times to attend to guests and make sure things were clean.

Everyone here was working hard, and seemed very focused, yet I saw smiles on their faces at times.

Thank you for a pleasant lunch break, it makes a difference in people’s days, even if sometimes we...

I usually have a good experience (hence a 2 star instead of 1), but last night on a rush I passed by to get some food to go. I get my food, half way home I notice that I received someone else's order. I decided to drive back, told them I had received the wrong order. They ended up giving me my original order but the food was cold.. so I asked for a refund. The shift leader denied my refund even though I had been given the wrong food, they said I either keep the food or get the refund.. I ended up leaving with cold food. As a previous Carl's Jr shift leader this is not the way to treat your customers. I justified the conversation with they don't get paid enough. In this situation, they should have given me fresh food & apologized for the situation & then proceeded to add a cookie or free drink (that's what I used to do as a shift leader at least). If I would have taken the refund, they would have just thrown the food away because once its handed out, it can't be handed to a different customer (specially now with covid). Didn't want to waste food, so ate...