Church's Texas Chicken — Restaurant in Euless

While I have no idea what the atmosphere is like because I went through the drive-thru I can speak to the quality of the food and service. The drive-thru was fairly quick because we were the inly ones in line. As for the taste of the food I can say I LOVE Church's coleslaw and always have! The fried okra is really good, also. However, the chicken here was VERY disappointing. I grew up eating Church's Chicken but in a different city so I was happy to find out there was a location close to where I live now. Unfortunately, the chicken at this location tastes NOTHING like it does at many of the other locations I've been to. They all taste the same which is great! But, the skin/chicken here had a very odd flavor (maybe different grease used to fry it) and the tenders were SO TOUGH I could not eat them. When we called after we were able to eat dinner they were closed. So we attempted to call the next evening but they would not answer the phone. So my sister and son went back up there and the manager did offer to replace the tenders but not the sides. So we were prepared to pay for those again when he did offer to throw in one side at no charge. While I really appreciated him replacing the food (though according to my sister he didn't seem to happy about it), esp. since it cost me over 30.00 I was still very disappointed that the chicken had the same odd flavor. If I return to this location I will likely only order the coleslaw which is all I ate from there (besides a little bit of okra). I do understand franchises can do things somewhat differently but considering I've been to many locations which all had the same great chicken flavor I believe it's just this location that does something different enough that I won't be returning (unless it's for the...

Food tasted ok. I asked for piping hot chicken and told the guy I wouldn’t mind waiting because I always want the most fresh crispy chicken. I didn’t wait wait to get home so I opened my box in the car and come to find out the chicken was not so fresh. The skin was beginning to get soggy no crisp at all and the manager or cashier wanted to argue with me that the chicken was fresh. I’m like “sir, I JUST ate a piece and it was Luke warm like it had been sitting in a warmer for quite some time, not even like it was setting under the heat lamps” . Instead of offering to get me some fresher chicken like I asked, just immediately gave me a refund for the chicken only portion of my tan. Just Poor customer service… like I said before I didn’t mind waiting. And clearly they are open for dine in...

First of all, I have to say that I have been a fan of Church's for a long time. Love the chicken, love the biscuits, it's all good. But yesterday, I walked into this restaurant and it was literally hotter inside than it was outside. And it was at least 90 outside, mind you. I sat there and ate my chicken, while dripping in sweat. Very uncomfortable, very unsatisfying. I'm a manager in customer service and I know you need to make sure your customer is comfortable and happy. I was so hot, I couldn't stand to finish my food because I could stand the heat any longer. I wasn't the only customer who noticed it, as I sat there 2 customers said something about it. Walking outside was my final relief, as it was way more cool outside. I won't be back to this church's....