New York Bagel & Deli — Restaurant in Ewing Township

I have never had an experience that’s compelled me to write a review before, and am very sad to have to give this review. I placed an online delivery order, waited 15 minutes after the estimated delivery time just to check in on the status of my order, since it hadn’t yet arrived. It took 20 minutes of calling before someone picked up. When I got through, I was told that they don’t do deliveries on weekends, even though the website took my address, gave an estimated delivery time, and made no mention of this claim. I asked for a cancellation/refund because I was unable to pick it up, I was asked to hold for a minute, and I was left on the line for 25 minutes, hearing business go on as usual in the background. At one point, I called with my spouse’s phone, where someone picked up and left the phone off the receiver, leaving me with the sounds of the business in stereo. After this full hour of trying to get in contact with them and being blatantly ignored, I hung up the phone. I’m still not sure if I’m receiving a refund, but what I do know is that we will no longer be taking our business here. We loved this place before the move and waited for them to reopen, but their poor quality of customer service was...

My initial visit to this establishment was over a year ago, it left me with a negative impression. Due to poor customer service, I chose not to return. However, due to weather conditions and a visit to a nearby store, I decided to give it another try hoping for a different experience. Thinking that perhaps everyone has an off day now and then. Unfortunately, my second visit was just as disappointing. While I was placing a very simple order glanced over, two staff members proceeded to look directly at me laughing and talking about me in another language. As I noticed their interaction, my mood shifted from feeling happy to being uncomfortable and confused. It was clear they were disparaging me for no apparent reason, despite my being polite and kind. The prices extremely high not worth it. It’s hard to understand why any paying customer would be treated this way, especially when they’ve done nothing but show respect. This experience was unsettling and unprofessional, and it has solidified my decision to never return. Two strikes are more than enough—there’s no need to try for a third. I would not recommend this...

Let me start by saying I live 30 minutes away. After work I placed a pick up order, a simple bacon, egg, and cheese bagel. I arrived home to discover they forgot my eggs. I called the store and spoke with a very apologetic and professional person by the name of Andy, who offered to remake my sandwich again if I returned that day. Again I live 30 mins away. Due to the inconvenience, Andy took off $5.00 for any future orders. I called 4 days later on my way home from work, on the morning of 2/3 to place another order and told the person on the receiver per Andy I was to receive $.5.00 off my order. The guy tells me "It was only an egg, I'll take $1.00 off. Why would he tell you $5.00?" He starts arguing with me on the phone, over an issue that was originally their wrongdoing. I'm not returning, and made my family aware not to either. There's 2 - 3 different bagel delis within the areas, I'll frequent there instead. Great consumer service starts with recognizing the issue, followed by resolving the problem. Not only would I recommend a consumer service class, but proper...