Dunkin' — Restaurant in Fairfax

Service is abysmally slow; manager often spends more time chastising crew than actually helping customers. If I order anything other than a coffee, my order is almost always wrong and the service response is almost never a friendly “absolutely we’ll fix it” but rather arguing and eyerolls (example: online ordered a latte with two pumps of peppermint mocha added. Received it with whipped cream. After explaining it shouldn’t have whipped cream, I was told that peppermint mochas always have whipped cream. That’s fine, except I ordered a regular skim latte with added sauce (2 pumps). It was remade, but with all four pumps and whole milk. I gave up and just took it) Store really needs to focus on improving speed and accuracy of orders. Improved customer service (not counting tip change while there’s a line of 5 people, not barking at people, accepting customer’s issues with wrong orders) would be awesome as well, but accuracy of my order would be good enough for me.

Wish corporate would come in and assist this store. It’s a prime location

Update: coffees aren’t even filled to the...

Got my normally daily latte that I have been getting for over 15 years. The latte was just warm and and colder than usual “Hot Latte”. The tase was bitter and something didn’t taste right in this latte. I went back and politely asked the Gentleman if he could remake a fresh cup please and explained the taste and temperature issue. He started been unprofessional about it in front of at least 4 other customers, said he makes them same way how is the new cup going to taste any different and suggested that normally people add sugar and I did mot add sugar. After me pleading for a while and listening to this man he finally with an attitude said here is a new cup. As you can see in the picture his new latte has the grinned ground coffee inside the cup. How is this latte going to taste ad a latte. My suggestion to clean the machine and train your staff to be professional. You don’t have to worry about me going back there, I will drive another direction to another Dunkin’ Donuts. You should never ruin anyone’s...

Service is consistently inconsistent. Today, I received donuts and hot drinks quickly. I did not receive my breakfast wrap quickly at all. In fact, I walked out just because I did not want to wait any longer so I paid for an item I did not even receive. I seem to have most delays with the hot food orders. I ordered my food in person today. After waiting about five minutes, I watched another customer that arrived minutes after me order in person, wait for their food, and then get their hot order before me. I mentioned my delay to one of the workers and they indicated it was being prepared. Do they not use first in first out? If there was a problem with my order, why not tell me so I don’t have to ask? Recommend that the manager keep tabs on a customer’s entire order and not just the...