Arby's — Restaurant in Fairfield

Food was okay. This is the second time that my food has been shoved out the window and my request is barely heard. I asked for Arby's sauce, it gets mumbled at me that it's in the bag and when I get home it's not in the bag. I ordered zero sugar lemonade and got normal lemonade.

The previous visit I asked for extra sauce and it was like pulling teeth. It was like Arby's sauce was a big deal to ask for. Plus last time I ordered a large fry and when I got home the fries were cold and the container was barely full.

Overall the food is fine but the employees leave little to be desired in terms of customer service. Most of the staff acts like it's terrible to be working there, and I get it, customer service is not my favorite thing to work either, but there's a certain standard you have to have and the standard is...

The morning and lunch crew is excellent. They are quick and accurate. The dinner crew on the other hand is neither.

8/2020 New person on afternoon shift can’t seem to get my order correct. I really wish they had a led screen to verify the order.

9/2020 The guy who works afternoon/evening who had a deep voice and takes orders on the drive thru really can't get orders correct. Every time he takes my order it's wrong. It was again today. This makes order number 4 that he's messed up.

9/10/20 OMG they messed up the order again! It's only 4 items!

10/23/20 Been doing a very good job lately. Only one incorrect order this month and we got that fixed before I drove away. Still wish they had a screen so you can check the order.

6/21/21 evidently they are no longer open for breakfast 😭and they...

The young Manager tried to force me to take Roast Beef sandwich that I did not order no one understood a super Arby’s roast beef sandwich the ingredients on the sandwich you want me to take with lettuce, tomato, and mayonnaise. Nothing like a super Arby’s roast beef sandwich she would not redo the order so I demanded my money back for the two wrong sandwiches. It would’ve been easier just to make the two sandwiches that I wanted instead of trying to force me to take the two sandwiches that I did not want the young lady look like she was 18 years old and never had a manager’s experience whatsoever. I will find a new Arby’s location if I want a super roast beef sandwich...