Charleys Cheesesteaks — Restaurant in Fairview Heights

Most incompetent POSs I’ve ever met! How hard is it to take the correct order and make a sandwich?! They couldn’t make one sandwich without mushrooms. Took the sandwich back and they still manage to mess it up. With how horrible they are at making the sandwich I would either have to tell them how to make it or go behind the counter and make it myself smh. Charley’s needs to look at hiring people that at least have an IQ higher than a preschool kid. From trying to get a sandwich at this place I’ve lost all faith...

Super rude service!! Cashier literally lied straight to my face about closing at 7:50pm after I had been standing at the counter for a few minutes simply being ignored with her back turned to me purposely. Then she finally turns around after I say “excuse me, Ma’am,” I’d like a…cuts me off and says we’re close at 7:50pm. Customer service is so not what it used to be. I think people need to start holding these businesses accountable because this is pitiful and completely...

Pure robbery they charged twice for a combo meal one for the combo and again for the sandwich itself then when i asked why i was charged reice they said they dont have a combo meal and proceeded to be rude and give me dirty looks if they treat me again that way i will be forced to make sure the gm of that establishment is brought down to the grown with all his teeth down his throat give me and my mom a dirty look...