Helzberg Diamonds — Local services in Fairview Heights

I love Helzberg, but this location isn’t the one. Go to a different one. Early April I took in a ring and asked for a quote to get a ring repaired. When I asked how much it would be, I was told they have to send it out and someone would call me before any repairs were made. It is now mid July and I haven’t heard anything, and when I call.. no one answers.. I want my ring back but I’m not even sure if it’s there. This location is the closest location to me but it’s also over an hour away, which is why I haven’t just shown up yet. But I guess I’m going to just have to do that. -they called me right away, the repairs were under warranty so it didn’t show a price, which is why I didn’t receive a call about how much it would be before they did any work. Shannon delivered excellent service and made sure I was satisfied. Mistakes happen, I got my ring back plus some 💕 Shannon made sure Helzberg met expectations and more. These ladies made me cry in the most joyful way. Be...

Back in early March of 2024, me and my fiancé purchased two engagement rings totaling to around $4,000 give or take , I went back to purchase our wedding bands but we were indecisive so we looked around, went to other stores then came back. Soon as we entered there was a mixed race lady with curly hair who said “ARE YOU ACTUALLY GOING TO PURCHASE THIS TIME” as if we didn’t purchase before then proceeded to “help” us by making snarky comments back to back to the point we left without purchasing anything because we were extremely uncomfortable and she was rude af ‼️ We had all intentions of purchasing that day BUT that lady is ridiculous and that’s not a great sales tactic insulting your customers do BETTER With that being said I purchased my rings through BlueNile and that was great with better pricing...

Helzberg Diamonds are wonderful! I promise it is worth the trip and the money they by far have the most beautiful selection of diamonds and engagement rings. I went with my friend to pick out his future fiance's wedding ring and we went in and told them what he was looking for and what his price range was and instead of heading straight back to the back and pulling out a 3,000 dollar ring they pulled down a nice 1500 dollar ring and started from there. Very sweet and caring staff. (the lady with the accent is wonderful I did not catch her name but she is wonderful) They knew I had a boyfriend and even took the time to find me a pretty maybe engagement ring! PERFECT PLACE...