Econo Lodge Inn & Suites Fairview Heights - St. Louis — Hotel in Fairview Heights

Disgustingly rude people. I’ve never been rushed out of any other inn/hotel with such impatience & indecency that resulted in a screaming match in the hallway. I started getting consistent knocks at 10:23 & check out is at 11. The older dude at the front desk is so ignorant he escalated the situation because he became angry, thinking I was asking him why when he mentioned a late fee when in reality I kept saying “so what” meaning do what he has to do. I was never trying to argue, escalate, or stay longer for free. I simply was running behind, already dressed, & was finishing my hair. I kept trying to let staff know with their repetitive, burdensome rushing. They seemed pleasant up until that point. I won’t be back. EDIT: & to reply to your reply to my original comment about towels being bloody and that’s why a cleaning fee was mentioned is complete bs. The towels definitely were bloody because I actually cleaned up after myself then threw the towels in the trash afterwards so for you to mention bloody towels as an additional fee is ridiculous and just an excuse to try to invalidate me. That fee wasn’t originally mentioned until now. They hadn’t even seen the bloody towels in the trash yet. The late fee is what caused all the commotion and it really doesn’t make sense to charge me a cleaning fee for bloody towels that I threw in the trash. Your towels were already thin from tarnishing and being used. If you charge me a cleaning fee for towels that I used to clean up then throw away I’ll be disputing it with my bank because that’s not a reason to charge a cleaning fee. If I left the place a wreck that would be a reason. You’re spiteful & just want to charge me these random & unwarranted fees because you know you were unprofessional hollering in the hallway instead of just notifying me that I’ll be charged for a late check out that I already said...

My husband and I do frequent stays local to our home just as small getaways to decompress in a different environment. We were happy with our choice in choosing this hotel. For those that may not be from the area looking to visit this is a Great location with a lot of shopping (an actual mall within a mile) and places to eat. At check in the gentleman was very friendly. $60 incidental deposit required. (Cash or card). We elected to do cash and received our cash back immediately when we checked out. Some booking side show that this location has a pool but it does not have a pool. We reserved our room through choice hotels app and it clearly stated there was no pool so we were not shocked by that fact. Our room was very clean. One thing we actually loved was the fact that there was no carpeting. It just made the room feel much more open and spacious. The walls between rooms are a bit thin as we were able to hear our next door neighbor snoring but since we bring a box fan with us anyway for the White noise it was not an issue throughout the night. Shower was spacious and had nice water pressure, with plenty of hot water. The breakfast is true to its description of being a continental breakfast. They did offer waffles as a hot option. The room rate was very reasonable and we do plan to keep this on our list as a weekend getaway option. If I had to nitpick on one thing I would say it would be the from size and toilet. It was an upgraded nice toilet but it was one of the low flows so it struggled to even flush urine down let alone solid waste. No biggie but just something to note. The bathroom itself was pretty small, but big enough to accommodate our needs. Overall it was a nice peaceful weekend celebrating my husband for Father's Day and we will...

So when I initially checked in they took my debit card and it went through for the payment for the room for two nights but my card detect fraud for the $60 that they required for the deposit. I had to use their provided ATM that charged me a hefty fee to retrieve cash to give them for the deposit. They did not want to give me the handicap room that I booked for called me prior to try to get me to change and I'm unable I need the handicap going back and forth I finally got the handicap with the gentleman on the phone the day before but literally I would say 30 minutes after I checked in they called my room saying that they smelled marijuana smoke. I had to inform the staff and then the next morning I guess the owner or the manager that's running the place that I'm actually in hotel management with another company just an extended stay company and at my hotel we don't allow smoking so I would never go to somebody else's hotel and disrespect their hotel as I told him you can roll back the cameras and you see me outside smoking a cigarette not marijuana so that was not good character on their part because he tried to say that it smelled like marijuana was coming from my room and clearly it did not smell like marijuana I opened the door to the hallway and it did not smell like marijuana but he did not complain to the people at the end of the hall that look like meth addicts that was letting their kid 2-year-old run up and down the hallway. So this is nothing against choice this is against the hotel itself as I run a hotel myself we know sometimes things are not ran or done how the owner or choice once their hotels ran. And with all this being said I will continue to stay at choice hotels I just won't stay at a budget one that's where a lot of the...