Shuckers — Restaurant in Falmouth

My wife and I make the hour and a half drive to Shuckers World Famous Raw Bar a couple times every year and have always been happy with the meal and service. Today was different. My wife and I ordered the “World-Famous Lobster Boil” as we usually do. Her lobster was cooked perfectly and mine was a runny mess. When I cracked the lobster the meat poured out of the shell. I never send food back to the kitchen but this time I had no choice. The chef instructed the server to tell us “this is a normal lobster”. I felt bad for her because she was caught in the middle and she was doing a fantastic job. I completely understand that lobsters can be bad for many reasons, like cooking a dead lobster or perhaps it had been frozen and thawed a couple times. Either way, it shouldn’t be acceptable to serve to a customer who is paying $26 for the world-famous lobster boil, not to mention the chance for illness from eating bad seafood. I asked the server to show the chef the liquid lobster meat and asked to speak to the manager (who is also the owner). The owner agreed to replace my meal with another one. That was good but left us eating our meals at different times. I told the owner I felt insulted by the chef’s comment and that this is far from a normal lobster, and all she said was “sorry”. While sorry was nice, there was no understanding on her part that this was an inconvenience to us. She didn’t seem to care if we were happy or not. The check came and we paid full price for both meals. Yes, we did tip the server more than 20% because it was certainly not her fault we left unhappy. All I can say is, if you are willing to take the chance of getting a bad meal with no concern from the owner, then go here. We will never go here again and we will find another seafood restaurant where they will be happy to get our...

This place is famous because of Diners, Drive-Ins and Dives, a show my entire family are fans of. We stopped here simply because of the show. We vacayed in Boston, wanted to visit MV and thought why not? Well next time, here is the why not. The foods depicted in D^3 are not on the menu. Wicked bad mistake. There is 1 kind of oysters to choose from on the "World Class Oyster Bar", please. That's so weak it isn't worth commenting on. My daughter got the lobster macaroni and the lobster meat tasted a week old. So much for fresh daily. My wife has a bariatric lifestyle and was looking forward to the lobster stuffed scrod shown on D^3. Not in the menu. Nor anything else grilled or baked. She ended up getting the scallops anticipating them to have been at least pan fried....nope deep fried, breaded & frozen. The beer selection would best be described as a joke with no punchline. 2 or 3 beers, cheap, domestic, gross. I ordered a black cherry "craft brew". It came in a can, and was soda water with cherry flavor. Omg, so disgusting. The good. A floating patio made the atmosphere suitable, and the service was quick and friendly. However, the waitress had no idea how to answer the food questions and mostly smiled and looked cute. First timers, sure stop in get some oysters and live it up in the shacks 15 minutes. After that, one and done. It's not a diner, it's not a drive-in, so that pretty much narrows it down and it more than lives...

Is a restaurant considered the "HOSPITALITY" business? Most people with a disregard for how a restaurant dining room works would have moved to the table in the shade without first asking. We were polite and asked to move from our blistering hot table in the sun to a free and empty shady table right next to ours . We had not yet been served our meals and had been waiting quite some time for our food. The shady table sat empty.. The manager /owner man was insistent that changing tables was against his "rules"and made his case to my polite request with the ugliest tone and demeanor . In his small view he was trying to prevent a "checkerboard" situation with the tables despite the shady table sitting there empty for 20-25 minutes. He was most unkind and obviously does not care about his customers or their happiness when they are guests in his restaurant. He informed me with great piety that he had been in the business for 30 years. I think it's time for him to get out of the business if he can't move a 68 year old out of the blistering sun with gracious appreciation for having first been asked. I can see from some reviews that his callous attitude has been experienced by others. Maybe they should change the "S" in their name to an "F" . That way everyone will know well in advance what to expect when making a simple request of the...