My wife and I make the hour and a half drive to Shuckers World Famous Raw Bar a couple times every year and have always been happy with the meal and service. Today was different. My wife and I ordered the “World-Famous Lobster Boil” as we usually do. Her lobster was cooked perfectly and mine was a runny mess. When I cracked the lobster the meat poured out of the shell. I never send food back to the kitchen but this time I had no choice. The chef instructed the server to tell us “this is a normal lobster”. I felt bad for her because she was caught in the middle and she was doing a fantastic job. I completely understand that lobsters can be bad for many reasons, like cooking a dead lobster or perhaps it had been frozen and thawed a couple times. Either way, it shouldn’t be acceptable to serve to a customer who is paying $26 for the world-famous lobster boil, not to mention the chance for illness from eating bad seafood. I asked the server to show the chef the liquid lobster meat and asked to speak to the manager (who is also the owner). The owner agreed to replace my meal with another one. That was good but left us eating our meals at different times. I told the owner I felt insulted by the chef’s comment and that this is far from a normal lobster, and all she said was “sorry”. While sorry was nice, there was no understanding on her part that this was an inconvenience to us. She didn’t seem to care if we were happy or not. The check came and we paid full price for both meals. Yes, we did tip the server more than 20% because it was certainly not her fault we left unhappy. All I can say is, if you are willing to take the chance of getting a bad meal with no concern from the owner, then go here. We will never go here again and we will find another seafood restaurant where they will be happy to get our return business.